topic Re: Connection speed down following disconnection in Broadband

Connection speed down following disconnection

Labriskus — Tue, 23 May 2023 10:54:25 GMT

Hello,

Earlier this morning my phone line went dead taking down my broadband. I'm not sure for how long or the exact cause though Kelly Communications were nearby so maybe they had something to do with this?

Anyway, the phone line came back up and the router eventually reconnected, however my connection speed that was at over 70Mbps for eons is now stuck at 53Mbps.

From the router;

Line state:	Connected
Connection time:	0 days, 01:43:49
Downstream:	53.34 Mbps
Upstream:	9.654 Mbps

So, my question is, will this recover on its own over the next few days or are there further steps that I have to take?

Labriskus

Re: Connection speed down following disconnection

adamwalker — Tue, 23 May 2023 11:53:18 GMT

Hi @Labriskus

I've just had a look into this for you and found that I need to reply with some account sensitive information.

I've popped a ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=234059671

Please take a look at that when you can and do get back to me if you have any questions.

Re: Connection speed down following disconnection

Labriskus — Tue, 23 May 2023 12:57:09 GMT

Hi,

I have reported this to my landline provider, hopefully fixed soon.

Many thanks

Labriskus

Re: Connection speed down following disconnection

adamwalker — Tue, 23 May 2023 13:02:05 GMT

Cheers for the update, I hope they can get that sorted out soon for you.

Re: Connection speed down following disconnection

adamwalker — Thu, 25 May 2023 18:13:08 GMT

Hi there, I was just wondering how you were getting on with this and if you need any more help from our side? - Adam

Re: Connection speed down following disconnection

Labriskus — Thu, 25 May 2023 19:37:17 GMT

Hi there,

BT have been and sorted out the copper line fault, my connection is now all back to normal.

Thanks for your help.

Labriskus

Edit, forgot to add the stats

Line state:	Connected
Connection time:	0 days, 09:18:24
Downstream:	71.49 Mbps
Upstream:	17.04 Mbps

Again, Thanks

Re: Connection speed down following disconnection

Townman — Sun, 04 Jun 2023 21:11:25 GMT

Phone supplied by BT, broadband by Plusnet ... you must be on a legacy contract way outside your minimum term and paying over the odds for it. Have you looked at the full phone and broadband rates from Plusnet?

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

0800 013 2632 or 0800 079 1133(from within the UK)
+44 330 123 9197 (from abroad)
Available...
- 8am - 8pm Monday to Friday
- 9am - 7pm Saturday
- 9am - 6pm Sunday