topic Re: Internet constantly disconnecting in Broadband

Internet constantly disconnecting

MK1 — Sat, 27 May 2023 20:40:04 GMT

Hoping to get some assistance.

The issue has been ongoing since Monday, and the router light is usually blue for the most part. The internet connection has been dropping consistently throughout the day to the point where's it's completely unusable. I had no connection whatsoever on Thursday.

I work from home, so this has been an absolute headache to deal with. Plusnet arranged an engineer visit on Thursday, who requested a new router. The new router is now in use, but it's made no difference at all; the issue remains and the connection continues to drop.

Re: Internet constantly disconnecting

sanyaade — Sun, 28 May 2023 09:44:59 GMT

I am here because of experiencing the same issues, line continues to disconnect for a few minutes then reconnect back.

Seriously?

Re: Internet constantly disconnecting

adamwalker — Wed, 31 May 2023 07:55:51 GMT

Hi @MK1 sorry for the issues with disconnections you've been seeing. I've been running some diagnostic tests which don't show any obvious causes for the issue.

It does look like things have settled down in the past couple of days, how have things been from your point of view?

@sanyaade

I'm sorry you're seeing disconnections too, my testing did pick up on a cause, it's a "high resistance cable fault" so we'd need to book a visit from an openreach engineer.

We can book them to come and see you in the following slot times:

Monday to Friday

AM = 08:00 to 13:00

PM = 13:00 to 18:00

Please let me know when you can be available and I'll book it in for you.

Adam

Re: Internet constantly disconnecting

sanyaade — Fri, 02 Jun 2023 03:48:06 GMT

Hi Adam,

Many thanks for getting in touch and for the update.

Any Thursday will be fine preferably AM = 08:00 to 13:00 slot.

Aside: If we moved to "Full Fibre (FTTP)", can still keep our static IPs (8 Static IP) that we have?

I have seen business options for FTTP but I think the 900MB range will be the way to go.

Once again, many thanks for your support.

Hear from you soon!

God blesses!!!

Regards

Re: Internet constantly disconnecting

MatthewWheeler — Sun, 04 Jun 2023 11:17:25 GMT

Thanks for responding @sanyaade

I've booked that in for you now and sent a confirmation via text/e-mail.

With regards to FTTP as we're no longer offering upgrades or changes to business accounts you'd have to downgrade to a residential account if you wanted to stay with us.

Unfortunately, you wouldn't be able to keep your current static IP but you can request a new one

Re: Internet constantly disconnecting

sanyaade — Sun, 04 Jun 2023 16:17:45 GMT

@MatthewWheeler :

Many thanks for your reply.

I have also replied to your texts and email messages.

Re: Unfortunately, you wouldn't be able to keep your current static IP but you can request a new one

Do we still get eight new static IPs to replace the current ones? then we will have to replace and update our domains' configurations.

Many thanks for your support!

God blesses!!!

Regards

Re: Internet constantly disconnecting

dvorak — Sun, 04 Jun 2023 19:30:34 GMT

Moderators Note

This topic has been moved from Full Fibre to Broadband

Re: Internet constantly disconnecting

adamwalker — Wed, 07 Jun 2023 07:38:33 GMT

Hi @sandyade sorry to disappoint but we only supplied IP blocks for business accounts so we can only provide single static IPs for each account.