https://community.plus.net/t5/Broadband/No-connection/m-p/1922692#M357508 <P><STRONG>Broadband is not going to work well if the "phone" line is not working properly.</STRONG></P> <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"> <P>Please perform a quiet line test - dial <STRONG>17070</STRONG> select option <STRONG>2</STRONG> using a phone plugged into the test socket behind the face plate of the master socket (ideally this should be a corded phone). The line should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.</P> <P>If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below. NB: You need to put your LANDLINE NUMBER after "PHONE" [missing instruction].</P> <DIV class="quicklinks" style="overflow: hidden;"> <UL style="width: 100%;"> <LI style="margin-bottom: 3px;"><A class="pn-button-pop" style="text-decoration: none; color: white; font-size: 14px; padding: 6px;" title="PlusNet resource: Telephone problem reporter" href="https://www.plus.net/help/report-a-problem/phone/" target="_blank">Phone Faults</A></LI> </UL> </DIV> </DIV> <P><BR />&nbsp;</P> Wed, 31 May 2023 10:53:28 GMT Townman 2023-05-31T10:53:28Z https://community.plus.net/t5/Broadband/No-connection/m-p/1922628#M357495 Hi,<BR />My router is flashing orange and my phone wifi says authorisation needed, how do i fix this please, not good with tech.<BR /> Tue, 30 May 2023 19:35:18 GMT https://community.plus.net/t5/Broadband/No-connection/m-p/1922628#M357495 Monica 2023-05-30T19:35:18Z https://community.plus.net/t5/Broadband/No-connection/m-p/1922692#M357508 <P><STRONG>Broadband is not going to work well if the "phone" line is not working properly.</STRONG></P> <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"> <P>Please perform a quiet line test - dial <STRONG>17070</STRONG> select option <STRONG>2</STRONG> using a phone plugged into the test socket behind the face plate of the master socket (ideally this should be a corded phone). The line should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.</P> <P>If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below. NB: You need to put your LANDLINE NUMBER after "PHONE" [missing instruction].</P> <DIV class="quicklinks" style="overflow: hidden;"> <UL style="width: 100%;"> <LI style="margin-bottom: 3px;"><A class="pn-button-pop" style="text-decoration: none; color: white; font-size: 14px; padding: 6px;" title="PlusNet resource: Telephone problem reporter" href="https://www.plus.net/help/report-a-problem/phone/" target="_blank">Phone Faults</A></LI> </UL> </DIV> </DIV> <P><BR />&nbsp;</P> Wed, 31 May 2023 10:53:28 GMT https://community.plus.net/t5/Broadband/No-connection/m-p/1922692#M357508 Townman 2023-05-31T10:53:28Z