topic New Router in Broadband

New Router

daveashton1956 — Tue, 23 May 2023 10:42:16 GMT

I appreciate I am going to be told to call up, but I am unable to do so, so I would really appreciate somebody getting in touch with me.

My Grandson has run full diagnostics on the router, which will not stay "blue". This is one of the older models, and unfortunately it has given up.

Can somebody arrange for a replacement to be sent. PM me if needed.

Re: New Router

Baldrick1 — Tue, 23 May 2023 11:40:46 GMT

@daveashton1956 Welcome to the Community forum.

This could well be a network, not hub, fault. Try reporting it using the mobile bot, see https://www.plus.net/help/report-a-problem/broadband/#broadband.

Re: New Router

daveashton1956 — Tue, 23 May 2023 11:43:24 GMT

He has brought around his plusnet router and configured it to my internet and had it all working fine. Obviously I cant keep his router, but it as least established this is what the problem was.

Re: New Router

Baldrick1 — Tue, 23 May 2023 20:23:27 GMT

@daveashton1956

No doubt a Plusnet staffer will come along soon and pick this up for you.

Are you aware that you can add your Grandson to your account as an authorised person. This would not enable him to change your contract but it would mean that he could ring in and report such problems as this for you.

Re: New Router

willcutforth — Wed, 24 May 2023 16:58:56 GMT

Hey there @daveashton1956 do you want me to cancel the engineer for you as well?