topic Re: Struggling with set up in Broadband

Struggling with set up

samuelpcook — Thu, 18 May 2023 15:42:07 GMT

Hello all,

My “go live” date is today and I’ve had an email saying “Home Phone - Your service is ready to use” , when I plug in my router it just flashes orange for a bit and then stays orange. Any ideas?

Thanks

Sam

Re: Struggling with set up

MisterW — Thu, 18 May 2023 15:56:17 GMT

“Home Phone - Your service is ready to use”

That means your telephone service is ready. Your broadband service hasnt been activated yet, you'll get another message when it has.

Re: Struggling with set up

samuelpcook — Thu, 18 May 2023 15:59:18 GMT

Thank you for getting back to me Given my live date is today, will broadband be activated today?

Re: Struggling with set up

MisterW — Thu, 18 May 2023 16:07:27 GMT

It should be, but I'm not staff so have no access to the status of customer orders. I'm just using my experience of the order process to advise on the normal expectations.

Re: Struggling with set up

MatthewWheeler — Sat, 20 May 2023 11:05:29 GMT

Afternoon @samuelpcook

Sorry for how long it took to reply.

Are you all up and running now?