topic Re: Solid Dsl but no Internet in Broadband

Solid Dsl but no Internet

Totty79 — Fri, 05 May 2023 09:33:49 GMT

Hi,
I am on my 4th day without Internet. I initially reported a fault on Tuesday 2/5/23. At that time the router had a flashing Dsl light. Open reach went out to the exchange to fix it, which didn't work. They went again yesterday and I now have a solid Dsl light but no Internet. Plusnet have said an engineer needs to come out to my property but they are not available until Tuesday. Plusnet say that something is not synching (I don't understand the detail).
I want to double check if there is anything I can do and if it definitely is an issue open reach need to resolve.
I am using a Billion 8800nl. I have restored factory settings and setup again but still no Internet.
On the diagnostics page is says that Adsl synchronisation passes, but the tests relating to the ISP fail. I will try to add a picture.
On diagnostics if I test the "next connection" it passes the "test ppp server session".

Is there any possibility this is an issue at my end, is there anything else I can change/check/test in my router? Can it be confirmed it's definitely an issue requiring open reach and is not an issue with plusnet?
Any help would be great!
Thanks
Rob

Re: Solid Dsl but no Internet

Totty79 — Fri, 05 May 2023 09:56:44 GMT

I have attached an image of teh diagnostics page. Please let me know if more info is required.

Re: Solid Dsl but no Internet

mavison — Fri, 05 May 2023 10:49:02 GMT

If you have reset your router, I suspect you would have to re-enter your signon details. Have you done that, or were they still correct?

Re: Solid Dsl but no Internet

Baldrick1 — Fri, 05 May 2023 11:01:31 GMT

@Totty79

Have you got a Plusnet hub that you could try? Alternatively have you checked that your configuration details are correct by using them to log into your account?

Did you enter all the configuration details correctly after the reset? https://www.plus.net/help/broadband/broadband-connection-settings/

Re: Solid Dsl but no Internet

Totty79 — Fri, 05 May 2023 11:03:08 GMT

Hi Mavison,

Thanks for responding. Yes, I have re-entered sign on details and gone through setup.

Thanks

Rob

Re: Solid Dsl but no Internet

Totty79 — Fri, 05 May 2023 12:01:55 GMT

Hi,
Unfortunately I don't have the plusnet router. I have used the same password as my login to plusnet and the other setting look correct.
Notice on the summary page that primary and secondary DNS are four 0s.
Not sure if that is relevant.
Thanks
Rob

Re: Solid Dsl but no Internet

RPMozley — Fri, 05 May 2023 17:37:58 GMT

Anything in the logs regarding CHAP or PPP?

Re: Solid Dsl but no Internet

Totty79 — Fri, 05 May 2023 18:56:58 GMT

Hi,
I'm away overnight but will take a look at logs tomorrow.
Thanks

Re: Solid Dsl but no Internet

Baldrick1 — Sat, 06 May 2023 07:42:55 GMT

@Totty79

This really does sound like incorrect VLAN, log in details or not setting encapsulation to PPPoE. I would log into the Plusnet account to check out that the username and password are correct. Then factory reset the hub and start again from scratch making sure that there are no typos or spaces, especially when entering yourusername@plusdsl.net