topic Re: Cancel engineer appointment same day in Broadband

Cancel engineer appointment same day

Rags — Tue, 11 Apr 2023 10:05:44 GMT

Hi All
Had some mysterious issues with our broadband which seem to have resolved themselves somehow this morning. We're still due to have an engineer visit this afternoon though. Tried to cancel the appointment via the text service (am aware it says it can only be cancelled up to 4pm same day). Had a reply saying that the fault has been closed but as an engineer has already been allocated I can't cancel this appointment. Is there anyway this can be done via here please? Seems like a massive waste of everyone's time to still have the appointment now that it's all working again. Many thanks in advance!

Re: Cancel engineer appointment same day

jab1 — Tue, 11 Apr 2023 10:10:59 GMT

@Rags I doubt it - if an engineer has been arranged, they will already have been allocated the days jobs.

Re: Cancel engineer appointment same day

Townman — Tue, 11 Apr 2023 13:43:00 GMT

More to the point I would be surprised that a fault "fixed" itself. What is more likely is that there is a dodgy connection which will be OK sometimes, but not others. Better to let the engineer do a full checkout. Be sure to tell them what has been going wrong.