topic Re: LAN PORT DISCONNECTING in Broadband

LAN Port Disconnecting

Sheppy127 — Thu, 23 Mar 2023 08:18:48 GMT

Trying to hardwire my sons Xbox to the router via Ethernet cable. Xbox connects but then after a few minutes the port drops and then reconnects which kicks him out his online games. Iv tried all ports on the router, multiple Ethernet cables, replaced the hub 2 router for a new one I’m now lost as to why! Nothing wrong with the Xbox as connection stays stable when I take it to my parents house and plug in! Help!!

20:27:05, 22 Mar. A device connected to Ethernet port 1
20:27:05, 22 Mar. Wire Lan Port 1 up, Speed 100 Mbps
20:26:59, 22 Mar. A device disconnected from Ethernet port 1
20:26:59, 22 Mar. Wire Lan Port 1 down, Speed 10 Mbps
20:26:58, 22 Mar. A device connected to Ethernet port 1
20:26:58, 22 Mar. Wire Lan Port 1 up, Speed 100 Mbps
20:26:43, 22 Mar. DHCP device Disconnected: 192.168.1.115, 28:16:a8:f4:b4:3d, XBOXONE
20:26:43, 22 Mar. A device disconnected from Ethernet port 1
20:26:43, 22 Mar. Wire Lan Port 1 down, Speed 10 Mbps
20:26:42, 22 Mar. LAN [DEL] ARP 192.168.1.115 with 28:16:a8:f4:b4:3d from br0
20:26:34, 22 Mar. Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->3074, internal ports: 3074, internal client: 192.168.1.115
20:26:26, 22 Mar. DHCP device Connected: 192.168.1.115, 28:16:a8:f4:b4:3d, XBOXONE

Moderators Note

All capitals title changed as per Forum rules

Re: LAN PORT DISCONNECTING

Townman — Wed, 22 Mar 2023 22:18:46 GMT

A much more perinate question is why is the port switching speed!!

Is the Xbox connected direct to the port or is there another device in between, such as an ethernet switch or Ethernet over power adapters?

Have you tried a different cable?

Re: LAN PORT DISCONNECTING

bobpullen — Thu, 23 Mar 2023 02:12:19 GMT

Also, what model Xbox are we talking? With a capable cable an XBox One+ should do gigabit.

Re: LAN PORT DISCONNECTING

Sheppy127 — Thu, 23 Mar 2023 06:36:42 GMT

Yes connected directly nothing in between. Iv tried 3 brand new Ethernet cables and no joy still getting the same. I have my cctv plugged via Ethernet too but that stays constant. Iv tried unplugging the cctv and just having the Xbox plugged in too.
It’s an Xbox one s model
I have reset the router to factory settings and the Xbox too.

Re: LAN PORT DISCONNECTING

Sheppy127 — Thu, 23 Mar 2023 07:16:16 GMT

Iv tried the below cables brand new.
UGREEN Cat 7 Ethernet Cable High-Speed Flat Gigabit RJ45 LAN Patch Cord with 10Gbps 600Mhz/s FTP POE Compatible with Internet, Router, Modem, Smart TV, PC & Laptop PS5 PS4 Switch Modem

And

rhinocables CAT6 High-Speed Gigabit Ethernet Patch Network Cable for LAN — Shielded, Snagless Booted Cable with RJ45 Connector Lead for Internet, Router, Modem, Smart TV, PC & Laptop

Also had a brand new hub 2 router sent and wired that in.
None of the cables run along side any power cables etc. only thing I have not tried is reusing my hub 1 box which I will try this weekend. Iv also tried just the Xbox before connecting any of the wireless devices again to it. Plusnet has given me nothing but problems for years 🤦🏽‍♀️

Re: LAN PORT DISCONNECTING

Townman — Thu, 23 Mar 2023 08:11:49 GMT

That level of comprehensive actions to eliminate the issue with cables and router would point to the Xbox being faulty. Something is causing the router to change the port speed … and it takes two to tango.

Re: LAN PORT DISCONNECTING

Dan_the_Van — Thu, 23 Mar 2023 08:25:03 GMT

I have found in the past that with booted cables the plug sometimes do not fully seat into the socket because the boot prevents the plug to go fully home.

HTH

Re: LAN PORT DISCONNECTING

Anonymous — Thu, 23 Mar 2023 09:55:34 GMT

@Sheppy127

Having tried different ethernet cables, have you tried a different port on the router?

Re: LAN PORT DISCONNECTING

Townman — Thu, 23 Mar 2023 10:02:18 GMT

… two different routers

Re: LAN PORT DISCONNECTING

Sheppy127 — Thu, 23 Mar 2023 10:09:35 GMT

That was my thoughts too - iv done a process of elimination with everything! Iv taken the Xbox to my parents house and plugged it in to there router via ethernet and the connection has not dropped or changed at all.. so it cannot be the xbox surely.

Iv made sure all wires are connected completely too - i honestly dont know what else i can possibly try other than going back to the hub 1 but i cannot remember why they said i needed the hub 2 recently.

Plusnet support cannot suggest anything else either - ready to hoof it all out the window! 🤣

Re: LAN PORT DISCONNECTING

Anonymous — Thu, 23 Mar 2023 10:11:06 GMT

@Townman

Sorry, I missed that bit!

Also, "That level of comprehensive actions to eliminate the issue with cables and router would point to the Xbox being faulty. Something is causing the router to change the port speed … and it takes two to tango. "

In their OP, @Sheppy127 said that it works OK at their parent's house?

Re: LAN PORT DISCONNECTING

Sheppy127 — Thu, 23 Mar 2023 10:11:08 GMT

what do you mean two different routers?

Re: LAN PORT DISCONNECTING

Townman — Thu, 23 Mar 2023 10:20:05 GMT

“Also had a brand new hub 2 router sent and wired that in”

Re: LAN PORT DISCONNECTING

Sheppy127 — Thu, 23 Mar 2023 10:23:00 GMT

Oh yes, incase there was a problem with the ports on the first router but seems not!

I will try the hub 1 this evening to eliminate that too

Re: LAN PORT DISCONNECTING

Townman — Thu, 23 Mar 2023 19:41:28 GMT

You might care to poke the internet for this issue - seems others have encountered similar ... but not found a solution - see Is The Xbox One Gigabit Port Artificially Rate Limited? - Microsoft Community

Part way down there is a suggestion to check out the speed on the Xbox port.

You reference test for the Xbox elsewhere does not eliminate the possibility of a slow LAN connection. As @bobpullen hints, why is this not running at 1Gbps?

The router log grab was a helpful move. Look for similar on the Hub One. Do you have any other routers to try?

Are there any other devices connected to the router?

Re: LAN PORT DISCONNECTING

Sheppy127 — Thu, 23 Mar 2023 19:51:52 GMT

Thank you I will give it a read, I must add I’m not technical just a determined mother that won’t let this beat her! 🤣
I have plugged the hub 1 in tonight and it would connect but kept saying UPnP not successful?! Logged in and it says it’s turned on so iv no idea! Plugged hub 2 back in and it worked perfectly for about 2 hours and then randomly dropped again! Iv even moved the router so it’s not in corner of the room, near plugs/sockets, windows you name it!
Yes I have my CCTV cameras via Ethernet too and they do not fault at all.
Where do I stand with plusnet and leaving my contract early so I can try another provider!

Re: LAN PORT DISCONNECTING

Townman — Thu, 23 Mar 2023 20:01:46 GMT

This is not a provider issue.

There is a VERY VERY slim chance of this being a device / Hub Two compatibility issue, but if that were the case, I am sure that @bobpullen would have seen this before.

This is more likely to be an Xbox issue ... having re-read the log you posted, it is reporting that the LAN port is DOWN. That implies that the connected device disconnected.

Re: LAN PORT DISCONNECTING

Sheppy127 — Thu, 23 Mar 2023 20:04:27 GMT

Thank you! Just looked at that Microsoft post. So do I need to plug my laptop into the router and the Xbox into laptop and do the command it suggests to test the port?

Re: LAN PORT DISCONNECTING

Townman — Thu, 23 Mar 2023 20:08:20 GMT

That is what it seems to suggest, not something I have done myself.

I would also suggest doing some Google research.

Re: LAN PORT DISCONNECTING

Sheppy127 — Thu, 23 Mar 2023 20:22:10 GMT

Iv searched google for the last 2 weeks!
I will try the port testing, we also have another Xbox One in the cupboard not the S but I’m going to get that out and try that too with the same current set up and see! Thank you for your help it’s appreciated!