topic Re: Connection dropping in Broadband

Connection dropping

MikeKilo92 — Sun, 02 Apr 2023 21:33:54 GMT

I had a problem with Download speeds. An engineer came out to the green box and the issue with Download speeds was resolved. Immediately after I now have issues with the connection disconnecting. It happens all day everyday every 2-3 minutes. The hub will flash the orange light the connection will drop and it will automatically reconnect itself. It just repeats this cycle.

Anyone know what the issue could be or if there's anything I can try on my side besides the usual off/on & restart.

Thanks in advance

Re: Connection dropping

jab1 — Mon, 03 Apr 2023 07:24:21 GMT

@MikeKilo92 Welcome to the forum. This sounds like an xDSL connection problem. Which Hub do you have?

Re: Connection dropping

MikeKilo92 — Mon, 03 Apr 2023 07:35:36 GMT

Hi,
Thanks for replying. I have the Hub 1. Just to reiterate this issue only started after an engineer went out to the green box to tweak my Download speeds. Nothing in my property has changed.

Re: Connection dropping

MikeKilo92 — Mon, 03 Apr 2023 07:41:27 GMT

@jab1
Hi,
Thanks for replying. I have the Hub 1. Just to reiterate this issue only started after an engineer went out to the green box to tweak my Download speeds. Nothing in my property has changed. I've also tried using a different ADSL filter but still nothing.
Thanks in advance

Re: Connection dropping

jab1 — Mon, 03 Apr 2023 07:46:33 GMT

OK. Can you please provide the Hubs 'Help Desk' page (obscuring personal details) and the WAN tab from the Event Log, please?

Re: Connection dropping

MikeKilo92 — Mon, 03 Apr 2023 08:00:14 GMT

@jab1
Sorry, but I'm not too sure on how to upload the pics on here. I don't see any option when Itype a message.

Re: Connection dropping

Dan_the_Van — Mon, 03 Apr 2023 08:21:14 GMT

@MikeKilo92

To attach a picture to the post click on the picture icon to the right of the smiley face above then follow the instructions.

HTH

Re: Connection dropping

MikeKilo92 — Mon, 03 Apr 2023 08:31:57 GMT

@jab1

Not sure if that's it

Re: Connection dropping

jab1 — Mon, 03 Apr 2023 09:04:38 GMT

@MikeKilo92 Looking at those pictures, although the log one is a little 'small text size', I would suggest you report a broadband issue, either by phone or the text service: https://www.plus.net/help/report-a-problem/broadband/ . Your connection is banded, and the downstream SNR figure is way too low - it should ideally be around 6dB, given your attenuation figures.