topic Re: Dropping connection in Broadband

Dropping connection

siri1515 — Thu, 30 Mar 2023 11:40:35 GMT

Hi, the internet connection is getting lost intermittently from today morning. Can this be fixed please. We are at [Removed]

Moderators Note: Personal information removed

Re: Dropping connection

jab1 — Thu, 30 Mar 2023 11:41:19 GMT

@siri1515 First, please delete personal information. Second, what exactly are the symptoms?

Re: Dropping connection

siri1515 — Thu, 30 Mar 2023 11:43:43 GMT

Hi, The internet just disconnects and comes back after a 2 or 3 minutes. Thanks

Re: Dropping connection

jab1 — Thu, 30 Mar 2023 11:48:26 GMT

OK. First , check your phone line - dial 17070, select option 2. After confirmation of your phone number, the line should be silent apart fro the regular 'Quiet Line Test' message. If there is an other noise, report a PHONE fault via: https://www.plus.net/help/report-a-problem/phone/ If that is clear, come back for further guidance.

Re: Dropping connection

adamwalker — Sat, 01 Apr 2023 09:43:05 GMT

@siri1515 I've sent you a PM, please get back to me when you can and I'll get this sorted for you.