topic Router keeps dropping out in Broadband

Router keeps dropping out

William72 — Sun, 26 Mar 2023 12:54:35 GMT

Hello all, just recently, let's say the past week my router has started dropping out and going through it whole orange flashing light, orange light, blue light procedure up to and possible more than ten times a day. If it is doing any "heavy lifting" such as me playing a game on my PS5 or steaming on my TV it will drop out regularly, this is now becoming unbearable. I have checked all connections and my main telephone socket and all seems to be ok. Any suggestions as to what I can try next? I've searched a few forums and there is a suggestion it's a router problem.
Many thanks,
William.

Re: Router keeps dropping out

Anonymous — Sun, 26 Mar 2023 13:04:22 GMT

Assuming FTTC or ADSL - not Fibre to the Premises?

Have you tried a "Quiet Line Test"?

Plug a corded phone in to the master phone socket, dial 17070, select option 2.

Apart from the occasional announcement, there should be absolutely no noise/sound at all.

Re: Router keeps dropping out

jab1 — Sun, 26 Mar 2023 13:07:45 GMT

And if that passes, come back and say so. My suspicion is that there is a problem in the BT/OR network.

Re: Router keeps dropping out

William72 — Sun, 26 Mar 2023 13:15:15 GMT

Thanks for the quick response, I shall definitely give that a try, I just need to dig my corded phone out of the attic!

Re: Router keeps dropping out

Baldrick1 — Sun, 26 Mar 2023 14:38:19 GMT

Moderators Note

This topic has been moved from My Router to Broadband

Re: Router keeps dropping out

willcutforth — Mon, 27 Mar 2023 09:14:08 GMT

Hey there @William72 did you manage to dig the phone out at all?

Re: Router keeps dropping out

Dan_the_Van — Mon, 27 Mar 2023 12:00:43 GMT

@William72

Do you have a Hub One?

As the "light going through it whole orange flashing light, orange light, blue light procedure" is likely to be the Hub One restarting which could be caused by a watchdog reset.

From the Hub home page navigate to >Troubleshooting >Event log and look for message

Boot reason: watchdog reset (cause: 0xn) where n = 0,1,2 or 3

This message should be around a time you noticed the Hub last failed.

If you are seeing this message then indeed the Hub needs replacing

HTH

Dan