topic Re: 130/150Kb/s upload speed in Broadband

130/150Kb/s upload speed

RyanL987 — Fri, 24 Mar 2023 16:52:41 GMT

Im getting a very slow upload speed of only 130/150Kb/s.

Is this normal or is something wrong?

thanks,

ryan.

Re: 130/150Kb/s upload speed

jab1 — Fri, 24 Mar 2023 16:56:36 GMT

@RyanL987 How's your download speed? What product are you on?

Re: 130/150Kb/s upload speed

RyanL987 — Fri, 24 Mar 2023 17:00:31 GMT

3 mega according to a test

Re: 130/150Kb/s upload speed

jab1 — Fri, 24 Mar 2023 17:02:36 GMT

OK - so what product are you on, which router are you using, and what are your normal speeds?

Re: 130/150Kb/s upload speed

RyanL987 — Fri, 24 Mar 2023 17:07:25 GMT

standard broadband i believe

using a hub one router, if thats whats it called

and i dont know my usual as ive never questioned it until now when trying to upload some files for work.

Re: 130/150Kb/s upload speed

jab1 — Fri, 24 Mar 2023 17:09:30 GMT

OK, to help me help you, can you post a screenshot of the Help Desk page from the Hub, obscuring your username, please?

Re: 130/150Kb/s upload speed

RyanL987 — Fri, 24 Mar 2023 17:39:01 GMT

sorry John,

i dont know how to get to help desk page to take a screen shot.

thanks

Re: 130/150Kb/s upload speed

jab1 — Fri, 24 Mar 2023 17:41:01 GMT

Log into the router and follow this:

Navigate from the Home Screen to Troubleshooting > Helpdesk

Re: 130/150Kb/s upload speed

RyanL987 — Fri, 24 Mar 2023 17:54:39 GMT

HI John,

screenshot attached thanks

Re: 130/150Kb/s upload speed

jab1 — Fri, 24 Mar 2023 17:57:10 GMT

Ryan, from that information, I suspect you have a BT/OR network problem - the easiest way to resolve this is to follow the below:

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

Re: 130/150Kb/s upload speed

RyanL987 — Fri, 24 Mar 2023 18:08:00 GMT

That's great thank you.

Though i dont own a corded phone!

Ill have to find one.

Thank you

Re: 130/150Kb/s upload speed

jab1 — Fri, 24 Mar 2023 18:14:34 GMT

Do you have a cordless one - you just need to check for noise on the line?

Re: 130/150Kb/s upload speed

RyanL987 — Thu, 06 Apr 2023 19:35:50 GMT

Hello.

I have no dial tone.

I used the text service and it says there no fault. Clearly there is.

Re: 130/150Kb/s upload speed

jab1 — Thu, 06 Apr 2023 20:07:17 GMT

@RyanL987 In that case, I would suggest you call Plusnet support when they open tomorrow and manually report the problem - the automated system is known to throw up the odd false positive/negative.

If you get no joy there, report back and maybe the Community can help.

Re: 130/150Kb/s upload speed

adamwalker — Fri, 07 Apr 2023 07:33:07 GMT

Hi @RyanL987

I've just checked your account and can see we've since picked up on a line fault (battery contact fault) which we've reported to Openreach for you.

Sorry about the hassle in the meantime and we should have an update for you in the next few days.