topic Re: Very slow WiFi speed in Broadband

Very slow WiFi speed

Smoggydan — Fri, 17 Mar 2023 18:41:43 GMT

Hi guys once again over the last few weeks my speed has dropped below the stated 26-29mbps however today hit a new low of 0.7mbps download then after resetting my router, which normally fixes the speed issue, only went to 7.5mbps according to the BT broadband speed check available on the plusnet site. Is there an update required again as that fixed it last time or is there anything else that can be done to reliably achieve the expected speeds?
Thanks for your help

Re: Very slow WiFi speed

jab1 — Fri, 17 Mar 2023 18:48:15 GMT

@Smoggydan To be honest, I think the issue is a little more complicated - which router do have? This actually sounds more likw an Openreach network issue than something to do with your kit.

Re: Very slow WiFi speed

Smoggydan — Fri, 17 Mar 2023 18:58:58 GMT

Hi John thanks for your reply
The router is the sagemcom plusnet hub one. I'm not sure what's going on with it somedays it's running in the 30s someday it's almost 0. It's very annoying after trying everything I know, which isn't a lot really, to get the speed up to just get nowhere. There doesn't seem to be any issues with open reach in my area from what I can see. I'm stumped so thought I'd try here seeif there's anything else to try

Re: Very slow WiFi speed

jab1 — Fri, 17 Mar 2023 19:06:39 GMT

OK - can you please follow the below 'help'. This will give other Community members and myself something to work with.

For Community members to be able to help, information from these two sites, as screenshots, posted as pictures within the topic, not as attachments:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (Ethernet) connection if at all possible, please report the 'ADDITIONAL DIAGNOSTICS', and sight of the broadband connection status from your Hub (with the 'Username' obscured) would be a good starting point.

For the Hub One -

Navigate from the Home Screen to Troubleshooting > Helpdesk

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

If you are unsure about any of the above, please just ask - I am happy to help.

Re: Very slow WiFi speed

Anonymous — Sat, 18 Mar 2023 09:21:00 GMT

@Smoggydan

Can I just ask a question to carify:

Can you confirm that it is the WiFi that you are saying is slow - or the broadband connection?

How are you doing these tests - with a wireless device, or one connected by ethernet cable?

Re: Very slow WiFi speed

jab1 — Sat, 18 Mar 2023 09:29:14 GMT

@Anonymous If the OP supplies the data I requested, we will know what the issue is. As some people refer to Wi-Fi when they actually mean the actual internet connection, I'd rather eliminate that first.

Re: Very slow WiFi speed

Anonymous — Sat, 18 Mar 2023 09:31:34 GMT

@jab1

"As some people refer to Wi-Fi when they actually mean the actual internet connection"

Exactly my point!

Re: Very slow WiFi speed

Smoggydan — Sat, 18 Mar 2023 20:46:51 GMT

I believe its the wifi mainly, it seems fine on everything that's wired apart from the odd occasion where prime starts buffering

Re: Very slow WiFi speed

Smoggydan — Sat, 18 Mar 2023 20:48:57 GMT

How do I add screen shots? I can only see file attachments info or add photos to my file, which I have done.
Thanks

Re: Very slow WiFi speed

jab1 — Sat, 18 Mar 2023 20:53:42 GMT

If you are using a desktop/laptop, in the icons above the reply window, click the one to the right of the 'smiley' one, and follow the prompts. If you could do that, please, it would make them much easier to see/follow.

EDIT - can't see anything in your profile.

Re: Very slow WiFi speed

jab1 — Sat, 18 Mar 2023 20:55:53 GMT

@Smoggydan wrote:
I believe its the wifi mainly, it seems fine on everything that's wired apart from the odd occasion where prime starts buffering

That does not make sense, given your original post - but the data I have requested will point us in the correct direction.

Re: Very slow WiFi speed

Smoggydan — Sat, 18 Mar 2023 21:12:32 GMT

Re: Very slow WiFi speed

Smoggydan — Sat, 18 Mar 2023 21:13:03 GMT

Re: Very slow WiFi speed

Smoggydan — Sat, 18 Mar 2023 21:13:32 GMT

Re: Very slow WiFi speed

Smoggydan — Sat, 18 Mar 2023 21:14:01 GMT

Re: Very slow WiFi speed

Smoggydan — Sat, 18 Mar 2023 21:16:25 GMT

I cant seem to get onto the other checker at the minute but I will keep trying and get the info over asap

Thanks

Re: Very slow WiFi speed

jab1 — Sat, 18 Mar 2023 21:17:34 GMT

OK. You don't have a desktop/laptop, then?

Re: Very slow WiFi speed

Smoggydan — Sat, 18 Mar 2023 21:26:43 GMT

nope its broke at the minute so ive just jumped onto the chromebook

Re: Very slow WiFi speed

jab1 — Sat, 18 Mar 2023 21:27:54 GMT

Ah, OK .

Re: Very slow WiFi speed

jab1 — Sat, 18 Mar 2023 21:58:54 GMT

@Smoggydan To save time and effort, do the phone test - if that fails, report a PHONE fault via: https://www.plus.net/help/report-a-problem/phone/

If it passes, report a BROADBAND problem via: https://www.plus.net/help/report-a-problem/broadband/

From the limited data you have given so far, it is obvious there is a fault somewhere, most likely within the BT/OR network, which will need investigating.