topic Re: Smart Hub 2 in Broadband

Smart Hub 2

vdubgirlmk4 — Sun, 05 Mar 2023 13:24:56 GMT

Help!

My router will not connect to my MacBook Air Wi-Fi at all. Any suggestions? Driving me crazy!

Re: Smart Hub 2

willcutforth — Sun, 05 Mar 2023 13:28:50 GMT

Hey there @vdubgirlmk4 and welcome to the forum!

That's frustrating, which router are you using?

Re: Smart Hub 2

vdubgirlmk4 — Sun, 05 Mar 2023 13:31:42 GMT

It’s the Smart Hub 2.

Re: Smart Hub 2

jab1 — Sun, 05 Mar 2023 13:42:22 GMT

Has it connected previously? What, if any, error message do you see?

Re: Smart Hub 2

vdubgirlmk4 — Sun, 05 Mar 2023 13:44:37 GMT

It’s a brand new router so it’s never connected to my laptop. Previous routers have and I can connect to my neighbours fine.

Re: Smart Hub 2

jab1 — Sun, 05 Mar 2023 13:52:50 GMT

OK, so what happens when you enter the wireless password, after selecting your connection in the list of available networks?

Re: Smart Hub 2

Anonymous — Sun, 05 Mar 2023 13:58:48 GMT

@vdubgirlmk4

Also, how are you posting to this forum?

ie computer connected to the Hub2 by cable; phone or tablet connected by WiFi to the Hub2, or by mobile phone data etc etc?

Re: Smart Hub 2

vdubgirlmk4 — Sun, 05 Mar 2023 14:13:22 GMT

I’m connect to the Wi-Fi on my phone, iPads, sky, fire sticks. It’s just the laptop.

When I try to connect on the laptop it buffers and then says it’s failed to connect run diagnostics.

Re: Smart Hub 2

vdubgirlmk4 — Sun, 05 Mar 2023 14:14:20 GMT

It tries to connect (buffers) then says connection failed run diagnostics or try again.

Re: Smart Hub 2

Anonymous — Sun, 05 Mar 2023 14:16:09 GMT

@vdubgirlmk4

Have you tried rebooting the MacBook?

Re: Smart Hub 2

jab1 — Sun, 05 Mar 2023 14:17:15 GMT

Or running diagnostics, as suggested?

Re: Smart Hub 2

vdubgirlmk4 — Sun, 05 Mar 2023 14:20:35 GMT

Yes and the router.

Re: Smart Hub 2

vdubgirlmk4 — Sun, 05 Mar 2023 14:21:00 GMT

Yes I’ve done that but it wasn’t helpful.

The settings on the smart hub 2 are quite limited too.

Re: Smart Hub 2

Anonymous — Sun, 05 Mar 2023 14:24:29 GMT

@vdubgirlmk4

Have you tried deleting the saved connection, (to your Hub2), on the MacBook, and re-establishing it?

Re: Smart Hub 2

jab1 — Sun, 05 Mar 2023 14:23:27 GMT

To be honest, if your other devices connect OK, it is something on the MacBook which is causing the issue - nothing tom do with the Hub.

Re: Smart Hub 2

Anonymous — Sun, 05 Mar 2023 14:27:18 GMT

Just a thougtht, but does a MacBook have 5GHz wireless capability, or is it 2.4GHz only?

Is it one of those issues where the OP has to temporarily turn off 5GHz on the Hub2, make the connection with the laptop, and then re-enable 5GHz on the Hub2?

Re: Smart Hub 2

jab1 — Sun, 05 Mar 2023 14:28:34 GMT

Honestly don't know, @Anonymous , but it is worth a try.

Re: Smart Hub 2

vdubgirlmk4 — Sun, 05 Mar 2023 14:29:48 GMT

Yes that has been done too and the same thing happened.

Re: Smart Hub 2

vdubgirlmk4 — Sun, 05 Mar 2023 14:30:22 GMT

I can connect to my next door neighbours Wi-Fi no problem so it’s not the MacBook. I use it daily and at different location.

Re: Smart Hub 2

vdubgirlmk4 — Sun, 05 Mar 2023 14:31:06 GMT

That’s what I was think so I isolated them individually to try and connect like I’ve had to with my old ring doorbell and still no connection.