topic Re: I need 2.4GHz for a device that doesn't support 5G in Broadband

I need 2.4GHz for a device that doesn't support 5G

EmBiczyk — Mon, 27 Feb 2023 14:21:19 GMT

I have a device that doesn't support 5G. It needs 2.4 GHz. I have fibre unlimitted and understand it is 5G. I only see 1 wifi option when I connect. Can I do something to get 2.4 GHz option alongside the 5G?

Re: I need 2.4GHz for a device that doesn't support 5G

jab1 — Mon, 27 Feb 2023 14:25:47 GMT

@EmBiczyk Which Hub do you have?

Re: I need 2.4GHz for a device that doesn't support 5G

willcutforth — Mon, 27 Feb 2023 16:24:59 GMT

Once we know the hub we should be able to help

Re: I need 2.4GHz for a device that doesn't support 5G

EmBiczyk — Mon, 27 Feb 2023 16:28:16 GMT

Thanks I managed to find the answer on another web site. I went into the router / advanced settings / networks where I could see the 2.4 GHz and 5G. I renamed the 2.4 and told the 5G not to sink with the 2.4 and now I have both showing. I have a hub 1.

Re: I need 2.4GHz for a device that doesn't support 5G

willcutforth — Mon, 27 Feb 2023 16:30:24 GMT

Awesome, glad it's sorted. Let us know if we can be of anymore assistance

Re: I need 2.4GHz for a device that doesn't support 5G

Townman — Wed, 01 Mar 2023 01:43:46 GMT

What was the real problem here?

It does not matter that the SSID for 2.4GHz and 5GHz are the same in this scenario, the device will select which ever band it can use. Such is how the newer Hub Twos are configured: whilst one can turn off the 5GHz band on that router, the bands cannot have a distinct SSID. There is a single SSID and devices connects to the band which is best for the device.

The only good reason for having distinct SSIDs is where one has a device which will work on either band but "roams" aggressively (flip-flops) between the two bands, leading to poor throughput performance.