topic Re: Broadband Service ID query in Broadband

Broadband Service ID query

RCully — Wed, 22 Feb 2023 13:53:56 GMT

I want to carry out a speed test for my fibre broadband, but can't do the full additional diagnostic test, as this requires a broadband service ID.

I used to be able to put in my phone number, but it looks like you can't do this anymore.

Where can i find my broadband service ID?

Re: Broadband Service ID query

jab1 — Wed, 22 Feb 2023 17:26:49 GMT

@RCully Try this site: https://www.findmyaddress.co.uk/search

Re: Broadband Service ID query

RCully — Wed, 22 Feb 2023 17:57:39 GMT

John

Thanks for the try but this site only gives me something called a UPRN (I couldn't find anything else it gave including a Broadband Service ID)

Hopefully someone from Plusnet can provide this for me.

Roy

Re: Broadband Service ID query

jab1 — Wed, 22 Feb 2023 18:09:38 GMT

@RCully OK - I'm not on FTTP, so see a different set of options to you.

Re: Broadband Service ID query

RCully — Wed, 22 Feb 2023 18:20:49 GMT

Apologies John, I'm not on FTTP either, the service is FTTC and I have included a screenshot of what is being requested. If I select the landline option, it takes the number, goes to the next green and just sits there with four circles going around but nothing else happens.

I assume you see the same as the screenshot(?). If you do, give it a try and please let me know if it works for you

Roy

Re: Broadband Service ID query

jab1 — Wed, 22 Feb 2023 18:28:36 GMT

OK Roy, thanks for the clarification. That is strange - I am exactly the same as you, but if i enter my phone number (including the exchange code, with no spaces), it then attempts to run the further diagnostics, but fails to complete - with a spurious error message, claiming the system is 'busy' two times out of 3 (on average).

Re: Broadband Service ID query

RCully — Wed, 22 Feb 2023 18:44:53 GMT

Mmmm.

I would normally suggest that this is a system problem but I've had it several times before so not sure if it just doesn't work full stop.

hopefully someone will ride to the rescue re the service ID

cheers Roy

Re: Broadband Service ID query

jab1 — Wed, 22 Feb 2023 18:58:27 GMT

Result when I try the further diagnostics, as you are:

EDIT: I assume you are selecting the 'Telephone number box (far right) and entering your phone number - I suspect if you try entering your phone number with the BBEU option selected, it won't work.

Re: Broadband Service ID query

Browni — Wed, 22 Feb 2023 19:07:01 GMT

Working fine here using my telephone number on a BT connection.

The advanced diagnostics page does take a little time to appear though.

BT Speedtest 22/02/23

Re: Broadband Service ID query

jab1 — Wed, 22 Feb 2023 19:06:33 GMT

I suspect my 'issue' is possibly down to using a non-BT Consumer ISP, I very rarely had the issue before I left PN.

Re: Broadband Service ID query

RCully — Wed, 22 Feb 2023 20:06:35 GMT

John, Yep, I'm selecting the phone number box.

I've just tried yet again and the 4 circles just kept spinning until I gave up after about half an hour.

Re: Broadband Service ID query

Browni — Wed, 22 Feb 2023 20:19:04 GMT

I've just timed getting into the advanced diagnostics page - 43 seconds (felt a lot longer!)

I don't know why it takes so long as it isn't running another speed test.

Re: Broadband Service ID query

jab1 — Thu, 23 Feb 2023 00:25:59 GMT

@RCully wrote:

John, Yep, I'm selecting the phone number box.

I've just tried yet again and the 4 circles just kept spinning until I gave up after about half an hour.

Any chance you could do a screen capture and post it on here - I've never seen 'green circles'?

Re: Broadband Service ID query

jab1 — Thu, 23 Feb 2023 00:38:03 GMT

As you see from my screenshot, the advanced diagnostic page loads, but the response is, effectively 'oops, something went wrong' . I am a bad example, though - my connection doesn't go near the BT 'backbone' as Zen have their own network.

@Browni wrote:

I've just timed getting into the advanced diagnostics page - 43 seconds (felt a lot longer!)

I don't know why it takes so long as it isn't running another speed test.

Re: Broadband Service ID query

JayG — Thu, 23 Feb 2023 08:04:54 GMT

Just tried the further diagnostic test on my Plusnet FTTC connection using my telephone number - got the 4 spinning green circles for 20 seconds, followed by a popup window advising that the page was not responding. Clicked 'wait' and the test successfully completed almost immediately.

The previous version of the BTW tester was notoriously flaky - this one also needs to be caught in the right mood apparently. 🤔

Re: Broadband Service ID query

jab1 — Thu, 23 Feb 2023 09:47:01 GMT

@JayG These 'spinning circles have never appeared for me - on PN or Zen - the 'Additional Diagnostic' always 'completes', but more often than not with the result I posted above,

Re: Broadband Service ID query

RCully — Thu, 23 Feb 2023 09:55:16 GMT

jab1 - not 'four candles' but 'four circles'

This screenshot was from my iPhone which I tried to see if it made any difference to what I received on my Mac - but it didn't.

The 4 segments of the circle just go round and round - and this was taken after about 5 minutes of waiting

Thanks for all the input. ALl's I need now is a Plusnet person to help me out with my Service ID!

Re: Broadband Service ID query

jab1 — Thu, 23 Feb 2023 10:01:29 GMT

Ah, gotcha. I use the BT test so infrequently I forgot about that screen, which, when it worked, usually lasted about 5 seconds for me, which is normal as it collates the data.