topic Re: Reschedule engineer appointment in Broadband

Reschedule engineer appointment

guiparpinelli — Fri, 17 Feb 2023 20:27:52 GMT

I asked to migrate to the fibre and there is an engineer appointment planned for March, 17th. Unfortunately I need to reschedule it, if possible to the weekend after. Please, could you do that?

Re: Reschedule engineer appointment

jab1 — Fri, 17 Feb 2023 20:31:32 GMT

You are better off calling Plusnet by phone.

Re: Reschedule engineer appointment

MatthewWheeler — Sun, 19 Feb 2023 10:33:08 GMT

Hi @guiparpinelli

Unfortunately, our suppliers don't have weekend slots available for installs so we wouldn't be able to change it to that.

There is availability for Monday to Friday for the week after however

Re: Reschedule engineer appointment

guiparpinelli — Tue, 21 Feb 2023 18:04:33 GMT

Hi there! No problem, can you reschedule for March, 20th, Monday? Thank you

Re: Reschedule engineer appointment

MatthewWheeler — Tue, 21 Feb 2023 18:54:39 GMT

Thanks, @guiparpinelli

I'm afraid those slots are now fully booked up all the way to the 11th of April