topic Re: Repeated disconnections in Broadband

Repeated disconnections

alandfisher — Fri, 17 Feb 2023 23:46:54 GMT

This afternoon / evening I’ve had 15+ disconnections where the router lights go orange. Running a new Plusnet Hub Two, connected to a BT Openreach Mastersocket 5C. No other sockets in the property are in use. BT 5800 phone system.

Always had disconnections and put up with them, but this is ridiculous.

Can anyone shed a light on the matter?

In router settings the broadband username is correct.

Event log shows the following, repeated time and time again.

PPP: Stopped PPP daemon(0,1,5)

23:33:02, 17 Feb.

DSL Link Down: duration was 24 seconds

23:32:59, 17 Feb.

PPP: Sending PADI

23:32:54, 17 Feb.

PPP: Sending PADI

23:32:49, 17 Feb.

PPP: Sending PADI

23:32:46, 17 Feb.

DSL Link Up: Down Rate=32512kbps, Up Rate=7200kbps; SNR Margin Down=6.0dB, Up=9.1dB

23:32:43, 17 Feb.

PPP: Sending PADI

23:32:38, 17 Feb.

PPP: Starting PPP daemon

23:32:38, 17 Feb.

WAN Auto-sensing detected port DSL WAN

23:32:15, 17 Feb.

SIP WAN DOWN

23:32:15, 17 Feb.

WAN Sensing Auto sensing Complete, interface selected

23:32:14, 17 Feb.

WAN Sensing Auto sensing Running

23:32:14, 17 Feb.

WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

23:32:13, 17 Feb.

PPP: Stopped PPP daemon(0,1,5)

23:32:13, 17 Feb.

PPP LCP Send Termination Request (User request)

23:32:13, 17 Feb.

PPP: IPCP down

23:32:13, 17 Feb.

PPP: LCP down

23:32:13, 17 Feb.

DSL Link Down: duration was 140 seconds

23:30:57, 17 Feb.

CWMP: HDM socket closed successfully.

23:30:57, 17 Feb.

CWMP: HTTP authentication success from pbthdm.x.x.x

23:30:57, 17 Feb.

CWMP: HDM socket opened successfully.

23:30:57, 17 Feb.

CWMP: session completed successfully

23:30:57, 17 Feb.

CWMP: HDM socket closed successfully.

23:30:57, 17 Feb.

CWMP: HTTP authentication success from pbthdm.x.x.x

Re: Repeated disconnections

alandfisher — Fri, 17 Feb 2023 23:54:36 GMT

I’ve just called 17070 and done the quiet line test on a non-corded handset phone. Faint snowy noise, if that makes any sense. Not sure if that faint noise is enough to suggest a phone problem?

Re: Repeated disconnections

jab1 — Sat, 18 Feb 2023 07:58:19 GMT

@alandfisher There should be no noise - report a phone fault; https://www.plus.net/help/report-a-problem/phone/

Re: Repeated disconnections

alandfisher — Sat, 18 Feb 2023 13:18:58 GMT

I’ve managed to borrow a corded phone and done the quiet line test again. There is no noise.

where do I go from here?

thanks for any help.

Re: Repeated disconnections

jab1 — Sat, 18 Feb 2023 13:29:32 GMT

OK, we have ruled out a copper/voice circuit issue - cordless phones can sometimes make fairly quiet 'noise'.

The easiest/quickest option is now to report a broadband fault via: https://www.plus.net/help/report-a-problem/phone/

Let us know the result.

Re: Repeated disconnections

alandfisher — Sat, 18 Feb 2023 15:37:23 GMT

I text 07800 008121 and had the PlusNet Diagnostics bot do it’s thing.

Apparently; ‘The line from the network to your home appears to be performing well’ so they refreshed the connection to the hub.

Now I just need to see how everything performs.

thanks for your help @jab1

Re: Repeated disconnections

jab1 — Sat, 18 Feb 2023 16:02:31 GMT

Keep us informed.

Re: Repeated disconnections

alandfisher — Sat, 25 Feb 2023 12:17:08 GMT

Well since the refresh my internect connection has been a lot more stable.

Thanks for your help