https://community.plus.net/t5/Broadband/Update-to-my-router/m-p/1910106#M355205 Hi John<BR />Thanks for the help and advice. Called support and I've got a shiny new Hub 2 on the way<BR />Cheers<BR />Steve Fri, 17 Feb 2023 07:38:19 GMT Stephenclutton 2023-02-17T07:38:19Z https://community.plus.net/t5/Broadband/Update-to-my-router/m-p/1909981#M355181 Hi there, I've been with Plusnet many years and am still on the original router 1(?) which we received when we first signed up. This is how struggling with the number of devices that we are running.<BR />Looking on the MSE site it seems we should have been offered a new router on each renewal of contact and certainly when we upgraded to fibre we should have been offered a Plusnet hub 2. It's it possible to request one now and how would I do that. <BR />Thanks Thu, 16 Feb 2023 10:15:57 GMT https://community.plus.net/t5/Broadband/Update-to-my-router/m-p/1909981#M355181 Stephenclutton 2023-02-16T10:15:57Z https://community.plus.net/t5/Broadband/Update-to-my-router/m-p/1909984#M355183 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/102261">@Stephenclutton</a> You are no longer automatically allocated a new Hub on renewal, although you can request one if needed. The Hub1 is an ADSL/Fibre capable device, although now rather old.</P> <P>When is your contract due for renewal? You <STRONG>may</STRONG> get one if you call up and request, even now - for the P&amp;P of £6.99</P> Thu, 16 Feb 2023 10:23:17 GMT https://community.plus.net/t5/Broadband/Update-to-my-router/m-p/1909984#M355183 jab1 2023-02-16T10:23:17Z https://community.plus.net/t5/Broadband/Update-to-my-router/m-p/1910106#M355205 Hi John<BR />Thanks for the help and advice. Called support and I've got a shiny new Hub 2 on the way<BR />Cheers<BR />Steve Fri, 17 Feb 2023 07:38:19 GMT https://community.plus.net/t5/Broadband/Update-to-my-router/m-p/1910106#M355205 Stephenclutton 2023-02-17T07:38:19Z