topic Re: Broadband password in Broadband

Broadband password

Jayy633 — Mon, 13 Feb 2023 16:47:55 GMT

Hi all just gone live and my router is staying orange and sign in required. I have my broadband username, but can't find my password I have factory reset my router several times also.

Re: Broadband password

RealAleMadrid — Mon, 13 Feb 2023 17:02:54 GMT

@Jayy633 It's the password you use to log into your account on the Member centre.

Re: Broadband password

jgb — Mon, 13 Feb 2023 17:09:29 GMT

If it is a Plusnet router it should be set up to your account (inc password) when it was dispatched and should connect automatically. It may be that your account is not yet fully activated if it only started today (activation can occur anytime up to midnight)

Re: Broadband password

Dan_the_Van — Mon, 13 Feb 2023 18:30:53 GMT

@jgb

If it is a Plusnet router it should be set up to your account (inc password) when it was dispatched and should connect automatically.

I believe this is NOT the case, the Hubs are delivered with the factory default broadband username being setup@plusdsl.net, the firmware version may also be out of date.

At start up the Hub polls the CWMP (TR-069) server and provided the serial number of the Hub is registered on the CWMP system the broadband username and password will be populated and Hub will go to the connected state. If the process fails (serial number not registered) the the Hub broadband username will remain at setup@plusdsl.net

For first time log on the firmware version is checked and if out of date it will be updated

Re: Broadband password

jgb — Mon, 13 Feb 2023 18:58:14 GMT

@Dan_the_Van

You are quite correct but nevertheless if it is a Plusnet router and if Plusnet have correctly registered the router to the account it should connect without requiring either username or password to be entered by the customer. On initial connection the firmware will update. I may have expressed myself incorrectly but the issue is the same.

Re: Broadband password

Jayy633 — Mon, 13 Feb 2023 18:59:53 GMT

Thanks all. Everything up and running now.