topic Dead customer being charged for plusnet in Broadband

Dead customer being charged for plusnet

ph3 — Fri, 10 Feb 2023 13:35:18 GMT

My uncle died with a plusnet subscription over two years ago.

I have called to try and stop the direct debit...and Plusnet refuses to discuss the situation with me.

This is disgusting behaviour

Re: Dead customer being charged for plusnet

adamwalker — Fri, 10 Feb 2023 13:37:42 GMT

Hi @ph3 I'm really sorry to see this and I'd like to get hat sorted out for you. Can you send over a private message with the username for the account in question please? - Adam

Re: Dead customer being charged for plusnet

ph3 — Fri, 10 Feb 2023 13:45:40 GMT

Sure, how do I send a private message?

Re: Dead customer being charged for plusnet

adamwalker — Fri, 10 Feb 2023 13:52:25 GMT

I've just sent one over to you now so you can reply straight back to me. - Adam

Re: Dead customer being charged for plusnet

MisterW — Fri, 10 Feb 2023 13:54:40 GMT

Right click on the 'adamwalker' text in pink on adams previous post, select Open in new window. That will open adams profile page, you will see a link 'Send private message' on the RHS of the page

edit : ignore that, I see adam has sent a message to which you can reply