topic Re: Line reset in Broadband

Line reset

jono — Tue, 07 Feb 2023 11:05:08 GMT

Hello, I have conducted fault finding over several weeks and eventually solved the problem of network dropping, Forum members offered advice which helped. I posted back as promised and said the Openreach socket was the problem, unfortunately over the months my line speed has dropped to 73mbps and has not moved back up yet, could my line be reset please as I asked for this in the original post or do I have phone technical service.
Regards jono

Re: Line reset

willcutforth — Tue, 07 Feb 2023 19:33:03 GMT

Hey there @jono

I've reset that now for you. Let me know if it resolves it.

Re: Line reset

jono — Tue, 07 Feb 2023 19:40:23 GMT

Thanks I will.
Regards
Jono

Re: Line reset

jono — Wed, 08 Feb 2023 13:51:22 GMT

Hi Will Cutforth, your help is appreciated, could I ask if I need to reboot my router? I dont want to mess thing up so thought I'd ask first.
Router syncing at 80mbps down 20 mbps up.
Regards
Jono

Re: Line reset

RealAleMadrid — Wed, 08 Feb 2023 14:14:03 GMT

@jono The router has resynced when the reset was done, it's back to full speed now so no need to do anything.😃

Re: Line reset

jono — Wed, 08 Feb 2023 14:59:19 GMT

Thank you, pleased I didn't reboot.
Thanks to everyone who replied and gave me advice.
Regards
Jono