topic Re: Moving to house with poor plusnet reception in Broadband

Moving to house with poor plusnet reception

destiny234 — Thu, 02 Feb 2023 17:39:21 GMT

I was hoping someone could help me before I have to phone Plusnet which I hate doing. I am moving to a house that appears to have quite poor EE reception according to some websites I have visited. I am in contract for about another year or so yet, where do I stand for getting out of this if the reception is poor or not non existent? They will probably say I have to wait till I have moved in so they can test it , but then I`m stuck with little or no internet until they then let me out of contract and i find another provider.

Re: Moving to house with poor plusnet reception

MisterW — Thu, 02 Feb 2023 18:39:27 GMT

Sorry, I don't understand why you think the EE reception has anything to do with your broadband.

Plusnet Broadband is delivered either via the phone line or fibre.

Take a look at the availabiility checker forhttps://www.broadbandchecker.btwholesale.com/#/ADSLfor your new address

Re: Moving to house with poor plusnet reception

jab1 — Thu, 02 Feb 2023 18:40:19 GMT

@destiny234 Are you saying the property has poor broadband reception or poor mobile signal reception. The broadband is provided over the BT infrastructure, the mobile signal via the EE mobile signal infrastructure - two totally different animals, so to speak.

@MisterW types faster than me.

Re: Moving to house with poor plusnet reception

destiny234 — Thu, 02 Feb 2023 19:18:59 GMT

Forgive me I’m elderly and get a bit confused as my mobile is with BT and Broadband is with Plusnet which I believe is EE which is also BT. This is one of the websites which is for both broadband and mobile I think? https://checker.ofcom.org.uk/en-gb/mobile-coverage#pc=IV274JG&uprn=130060022&vw=map

Re: Moving to house with poor plusnet reception

jab1 — Thu, 02 Feb 2023 19:24:04 GMT

@destiny234 Understood, but Plusnet Broadband is nothing to do with EE. I understand that the relationship between BT/EE/BT is hard to fathom, but basically, they are all separate companies within the BT group -other than that, there is no connection.

Re: Moving to house with poor plusnet reception

jab1 — Thu, 02 Feb 2023 19:54:45 GMT

@destiny234 As a point of interest, you do realise you will have to arrange a 'house move' with Plusnet when make the move, don't you? Which will involve talking to them.

Re: Moving to house with poor plusnet reception

destiny234 — Thu, 02 Feb 2023 20:48:20 GMT

I think I did it on their website last time I moved

Re: Moving to house with poor plusnet reception

jab1 — Thu, 02 Feb 2023 20:53:56 GMT

You possibly still can - I honestly don't know, as I am no longer a Plusnet customer, just someone who has stayed on the forum to try and help fellow members.

Re: Moving to house with poor plusnet reception

Townman — Thu, 02 Feb 2023 21:36:48 GMT

@destiny234

That link very clearly says MOBILE COVERAGE.

Have you got things deeply confused here? Thinking that Plusnet BROADBAND is delivered by EE, have you looked at EE's MOBILE service coverage (which is indeed used by Plusnet MOBILE) and drawn the wrong conclusions about BROADBAND delivery and coverage?

Look here - https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome - to see what BROADBAND services and their performance levels are available at your new address.

Re: Moving to house with poor plusnet reception

destiny234 — Thu, 02 Feb 2023 21:39:01 GMT

Yes totally confused and I haven’t even got dementia yet. The link works cept it only offers iPhone 13 , whereas as mine is just an iPhone X , but I presume it will be similar results . Thank you

Re: Moving to house with poor plusnet reception

jab1 — Thu, 02 Feb 2023 21:42:36 GMT

@destiny234 I don't know about @Townman , but your last post has me totally and utterly confused - what has a mobile phone model got to do with your BROADBAND service?

Re: Moving to house with poor plusnet reception

Townman — Thu, 02 Feb 2023 21:50:41 GMT

John,

I think it is still unclear if the user is looking for BROADBAND (as per the forum board this has been posted on) or MOBILE as per the reference to the handset.

@destiny234

The page shows the popular phones. Above those big buttons, under the postcode box, there is a phone model box ... start typing the name / model in and more options will appear.

A word of WARNIING!! If you are looking for MOBILE service from Plusnet, be aware that though Plusnet is "proud to use the EE network" it does not have full access to the EE network, so you should look here - Mobile Network Coverage Checker UK | Plusnet Mobile | Plusnet Mobile

Re: Moving to house with poor plusnet reception

jab1 — Thu, 02 Feb 2023 21:54:28 GMT

Agreed, @Townman , but they did say right at the beginning of this topic - and I quote - ' was hoping someone could help me before I have to phone Plusnet which I hate doing. I am moving to a house that appears to have quite poor EE reception according to some websites I have visited. I am in contract for about another year or so yet, where do I stand for getting out of this if the reception is poor or not non existent? They will probably say I have to wait till I have moved in so they can test it , but then I`m stuck with little or no internet until they then let me out of contract and i find another provider.' - which suggests to me they are conflating EE mobile reception with Plusnet broadband reception' - unless I am totally misreading it?

Re: Moving to house with poor plusnet reception

destiny234 — Thu, 02 Feb 2023 21:56:43 GMT

I suppose it is both

Re: Moving to house with poor plusnet reception

jab1 — Thu, 02 Feb 2023 22:00:35 GMT

Both what, @destiny234 ? (1) You are on BT mobile and (2) as said previously, the mobile and broadband are totally different things.

Re: Moving to house with poor plusnet reception

destiny234 — Thu, 02 Feb 2023 22:07:21 GMT

Thank you for your help everybody 🙂