topic slower than expected in Broadband

slower than expected

timandjen2010 — Mon, 30 Jan 2023 11:48:41 GMT

I should be getting according to my plusnet (Unlimited Fibre Extra) account; Estimated download speed: 54 - 61Mbps.

I am currently getting 16mps.

My wife & I both work from home, it is difficult at times and frustrating to not get anywhere near the speed we should get.

Tim

Re: slower than expected

jab1 — Mon, 30 Jan 2023 12:07:09 GMT

Welcome to the forums @timandjen2010

It sounds very much like you have a problem - most likely not in your home/office environment, but more likely in the BT/OR network.

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

Re: slower than expected

SammyM — Mon, 30 Jan 2023 13:50:00 GMT

Hiya @timandjen2010,

I'm sorry you are having an issue with your speed and for the hassle this will be causing you.

I have run a test on the line and the speed is showing as within estimates from our side and no faults are appearing on the line.

Can I just check the speed test you run, was that on a wired or wireless connection?