topic Re: Going Live day in Broadband

Going Live day

JamboUnchained — Mon, 12 Dec 2022 06:04:56 GMT

Hi, I have received an email sytating my connection is live and my broadband is ready to go

I setup my hub 2 router in accordance with the given documentation and all I get is a flashing light

what is going wrong here?

😡

Re: Going Live day

jab1 — Mon, 12 Dec 2022 07:57:22 GMT

What colour light? Which service are you going for? Note it can take up to 23.59.59 for all the Plusnet services to complete and give you full service, although it is quite often much earlier.

Re: Going Live day

JamboUnchained — Mon, 12 Dec 2022 08:02:59 GMT

Hey, It's flashing Orange so I think it cant get any broadband signal

I'm only enquiring because I received an email stating "

Great news, your fibre broadband service is now up and running!

Your fibre broadband's ready to go

doesn't this mean my line should now be active?

regards

Re: Going Live day

jab1 — Mon, 12 Dec 2022 08:19:54 GMT

Yep, sorry I missed the bit below the post. If it is flashing orange, as I said above it is possible not all the Plusnet systems have fully configured, and I also told you about this.

Re: Going Live day

JamboUnchained — Mon, 12 Dec 2022 08:41:55 GMT

Thanks John, I'll try again after I finish work

regards

Re: Going Live day

jab1 — Mon, 12 Dec 2022 08:42:58 GMT

OK.