Broadband speed below 38mbps

niallr — Wed, 30 Nov 2022 06:12:33 GMT

My intenet speed recently at any time of day is showing 25mbps (max). Previously this use to show close to the max of 38mbps. Any ideas?

Re: Broadband speed below 38mbps

jab1 — Wed, 30 Nov 2022 07:17:16 GMT

@niallr You probably have a BT/OR network issue.

For Community members to be able to help, information from these two sites, as screenshots, posted as pictures within the topic, not as attachments:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (Ethernet) connection if at all possible, please report the 'ADDITIONAL DIAGNOSTICS', and sight of the broadband connection status from your Hub (with the 'Username' obscured) would be a good starting point.

For the Hub One -

Navigate from the Home Screen to Troubleshooting > Helpdesk

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

topic Broadband speed below 38mbps in Broadband

Broadband speed below 38mbps

Re: Broadband speed below 38mbps