topic Re: Wifi dropping out for PS4 and Firestick over the last week in Broadband

Wifi dropping out for PS4 and Firestick over the last week

Layoes — Thu, 03 Nov 2022 15:56:45 GMT

Having replaced our PS4 with (two) refurbished ones, good quality, our wifi keeps dropping when watching Netflix and we have to go out of it, wait a while and then try again. To see if it was the PS4 or the wifi, I bought an Amazon Fire Stick, but I've had real trouble even getting it set up as it says the internet connection is too slow. It's a couple of rooms away from the router but we've not had any problems before and it's only just started happening. Just checked it again and it's at 0mbps - though it's better upstairs.

I know there can be problems if you're a distance from the hub, but as I say, it's been fine in the past.. Anyone know of anything that could have changed - and what can I do about it?

Thanks

Jill

Re: Wifi dropping out for PS4 and Firestick over the last week

TheMightyAJ — Sat, 05 Nov 2022 16:55:32 GMT

Hey @Layoes,

I'm sorry to hear that this is occurring. I've run some tests on the line this afternoon and everything's coming back as we'd expect it to - have you been able to connect the PS4 via Ethernet cable to see if the same problems occur? Alternatively, you mentioned that you'd tried setting up a firestick but weren't successful - has this been the case for any other devices connecting on Wi-Fi around the property? Does the problem just seem to be in this one room?

Re: Wifi dropping out for PS4 and Firestick over the last week

Layoes — Mon, 07 Nov 2022 12:26:19 GMT

I'm embarrassed to admit that I thought I'd tried everything but forgot the golden rule: "turn it off and turn it on again" which I have now done with the hub. It now seems to be working fine and I'll have to remember to do that periodically in future.

Thanks for responding anyway.