topic RING Video door bell goes offline overnight in Broadband

RING Video door bell goes offline overnight

thecrock — Mon, 31 Oct 2022 08:31:58 GMT

I have recently upgraded my broadband with plusnet and now my RING Video door bell goes offline overnight a couple of times a week. Can anyone help with this problem?

Re: RING Video door bell goes offline overnight

Baldrick1 — Mon, 31 Oct 2022 09:37:18 GMT

@thecrock Welcome to the Community Forums

The first thing to determine is whether this is a network or wireless problem. Do you know if the lights on your hub are changing when the camera goes off line?

Does it go off line at any other time? Does other devices keep working when it's off line?

Re: RING Video door bell goes offline overnight

thecrock — Mon, 31 Oct 2022 09:42:55 GMT

I don't know about the hub as I'm asleep in bed. However I have a lodger who comes home late and goes out early and some of his movements are now not recorded at the front door. I recently upgraded my broadband and the problems have started since then. It doesn't appear to go offline at any other times.

Re: RING Video door bell goes offline overnight

nitram — Mon, 31 Oct 2022 16:04:31 GMT

If you log into the hub what's the network uptime?

Re: RING Video door bell goes offline overnight

Townman — Mon, 31 Oct 2022 18:18:21 GMT

Upgraded from what to what? What got changed?

Re: RING Video door bell goes offline overnight

thecrock — Mon, 31 Oct 2022 19:09:12 GMT

UPDATE.....phone line is unobtainable and checks being carried out