topic Re: Lost about 1 MB/s down again in Broadband

Lost about 1 MB/s down again

tankabbott — Fri, 21 Oct 2022 09:31:09 GMT

Back to 3.5MB/s or so. Last time this mentioned a handy plusnet person chimed in and got me back up to my max of 4.5MB/s.

Could someone look into this for me? Thanks

Re: Lost about 1 MB/s down again

TheMightyAJ — Sun, 23 Oct 2022 14:05:27 GMT

Hey @tankabbott,

Thanks for reaching out to us and I'm sorry to hear that you're having issues with the speeds at the moment. I've had a look into this and the speeds I'm seeing are completely different from the ones you're reporting - do you have more than one account with us?

Re: Lost about 1 MB/s down again

tankabbott — Sun, 23 Oct 2022 14:22:05 GMT

Hi AJ, nah same one Here's a post from my last thread about this (helped by Gandalf [staff[)

I've done a bit of digging and from what I can see your router's sync speed is 'banded' to a max of 35mbps by the dynamic line management (DLM) software at the cabinet. I've arranged for the settings to be reset, which should happen within the next 3 working days and hopefully increase your speed to where they were before.

I was able to get 4.5MB again after his help, which I know is my usual max as I download a lot of STEAM

Re: Lost about 1 MB/s down again

TheMightyAJ — Sun, 23 Oct 2022 14:42:01 GMT

Thanks for confirming that @tankabbott. Since this went through, have you noticed any other issues with the line? For example, shortly following the change we made, did the connection drop out at all?

Re: Lost about 1 MB/s down again

tankabbott — Sun, 23 Oct 2022 14:42:58 GMT

No drop outs touch wood, just the lack of max speed again

Re: Lost about 1 MB/s down again

TheMightyAJ — Sun, 23 Oct 2022 15:04:51 GMT

No worries, just wanted to make sure there aren't any underlying issues we need to worry about. I've requested the same changes be made and I've logged a support ticket here on your account concerning this. If you run into any further problems then just let me know and I'll get back to you as soon as possible