topic Re: Broadband connection in Broadband

Broadband connection

abistapleton — Wed, 19 Oct 2022 16:58:54 GMT

I have the plusnet hub one and I have a solid orange light I have done all the troubleshooting guides and still got an orange light. I have tried using the hub manager but it doesn't move from the loading page after I have logged in with admin password.
Any one know what else I can do?

Re: Broadband connection

jab1 — Wed, 19 Oct 2022 17:03:31 GMT

Which light is orange, and what colour are the others?

Re: Broadband connection

Gandalf — Thu, 20 Oct 2022 16:22:06 GMT

Hi @abistapleton,

I can see you were back up and running a couple of hours later. Is all okay now?

@jab1, the Hub One only has 1 light on it: https://www.plus.net/help/broadband/router-user-guides/

Re: Broadband connection

jab1 — Thu, 20 Oct 2022 16:46:46 GMT

Thanks, @Gandalf - never seen one in the flesh, so to speak, so I was unaware - not now, though. 😉

Re: Broadband connection

Gandalf — Thu, 20 Oct 2022 16:52:49 GMT

Haha no worries