topic Re: Flashing orange in Broadband

Flashing orange

Haylz88 — Sun, 16 Oct 2022 09:49:09 GMT

This has been goin on for months! I have had 2 bt technicians out,changed hub,gone through everything and has started happening again! Please can some1 from plusnet contact me. I have gone through the things shown such as texting number in and it says the line if fine etc and i texted to say i wanted to speak to an advisor and still no1 has called me yet.

Re: Flashing orange

jab1 — Sun, 16 Oct 2022 09:51:37 GMT

@Haylz88 Which Hub have you got?

Re: Flashing orange

Haylz88 — Sun, 16 Oct 2022 09:55:49 GMT

The hub 2

Re: Flashing orange

jab1 — Sun, 16 Oct 2022 09:58:28 GMT

Could be a loose DSL (grey) cable - make sure it is fully home.

Re: Flashing orange

BaoTarly — Sun, 16 Oct 2022 10:26:14 GMT

Same as me. Flashing orange light always when switching on the router. And I texted just now. See whether they will speak to me or respond to you first.

Re: Flashing orange

Baldrick1 — Sun, 16 Oct 2022 11:18:39 GMT

@Haylz88

Do you leave the hub switched on? If so have you texted in whilst the hub is flashing orange?

Re: Flashing orange

TheMightyAJ — Mon, 17 Oct 2022 13:03:46 GMT

Hi @Haylz88,

I'm very sorry to hear that you've been experiencing issues with your connection. I've reviewed the account and I can see that an investigation is underway, with an engineer appointment scheduled in later this week. If any issues persist after the engineer visit, please let us know and we will be more than happy to review this further.

Re: Flashing orange

jab1 — Mon, 17 Oct 2022 13:06:43 GMT

Although I note - again - that the OP hasn't had the courtesy to reply here and say they have obviously been in touch with Plusnet via another route.