topic connection drops router shows a blue and if you send a HELP text apparently its fine in Broadband

connection drops router shows a blue and if you send a HELP text apparently its fine

dave171 — Sat, 08 Oct 2022 08:46:33 GMT

So engineer came out to change the socket a few weeks ago when i first reported the issue.

Now randomly the internet connection drops but I keep getting told its fine when it clearly isnt. The router shows a blue light indicating that its connected but the drops are probably for less than 10 seconds at a time but its very annoying and I use my connection for work so you can imagine work dont appreciate the drops when in a teams call...and when my contacts up at this rate im done. If you go on down detector this isnt a isolated case. So its either BT or Plusnet.

I havent changed anything setup wise and im using the router that was sent to me by Plusnet. I have restart the router many times but the problem comes back also after going though the help text system I have let it refresh my router a few times now..

Re: connection drops router shows a blue and if you send a HELP text apparently its fine

dvorak — Sat, 08 Oct 2022 10:56:01 GMT

Moderators Note

This topic has been moved to Broadband to Full Fibre

Re: connection drops router shows a blue and if you send a HELP text apparently its fine

Gandalf — Tue, 11 Oct 2022 12:32:03 GMT

Hi @dave171,

I'm sorry to see you're having connection issues. I've tested your line today and the tests are showing everything's spot on.

When things are dropping, is your computer wired into the router using an ethernet cable or connecting over WiFi?

Additionally do you see the problem on multiple devices or just a single device?