topic fibre drop outs / modem hang up in Broadband

fibre drop outs / modem hang up

Tatton117 — Wed, 21 Sep 2022 19:56:03 GMT

I have been experiencing a lot of drop outs recently, this has been an on going problem but it tends to come and go. recently though it has been very noticeable.

We have a TP Link Archer vr400 v2 as the router as we replaced the original plusnet router due to similar issues. This fixed the issue for a while but its come back. Originally the tp link was acting as the modem but I have since put the open reach modem inline and put the router as just a router. This fixed the issues again for around 2 weeks but now experiencing drop outs again. All is seemingly due to 'modem hangup' as the router logs.

Is this likely a line issue at this point? tp link forums said that some models cannot auto reconnect once the pppoe connection drops so i was having to login to the router every time it dropped to reconnect. this has now been fixed with the openreach modem but still losing service, dropped atleast 2-3 times in the past 2/3 hours.

Re: fibre drop outs / modem hang up

Gandalf — Fri, 23 Sep 2022 15:39:19 GMT

Hi there,

I'm really sorry to see you've been having connection issues. Could you private message me your account username so I can take a look? You might need to post back twice more first before you'll be able to.

Also in the meantime it might be worth you dropping a text to report a fault and we'll test your line for you: https://www.plus.net/help/report-a-problem/broadband/

Re: fibre drop outs / modem hang up

Tatton117 — Fri, 23 Sep 2022 17:43:25 GMT

OK thanks for the reply, ill reply this once and again to see if it lets me pm. been quite obvious today with numerous modem hang ups... if i report a fault on that can we be charged for the engineer visit if its required?

Re: fibre drop outs / modem hang up

Tatton117 — Fri, 23 Sep 2022 17:44:00 GMT

obligatory second post 😎