topic Re: What Happened? in Broadband

What Happened?

pvmb — Fri, 16 Sep 2022 11:35:19 GMT

Internet down for about two hours today from ~ 10.30am to 12.0pm.

Not a Broadband issue.

Re: What Happened?

JDPUGH — Sat, 17 Sep 2022 11:09:15 GMT

I experienced a similar problem at the same time. My internet has come back but the router after years of service is now picking and choosing which devices it communicates with and provides no wifi. I am typing this while waiting hours for someone to pick up the help line. Very disappointed my loyalty to Plusnet is based on their ability to answer the phone. Yesterday I was told bluntly there was no telephone answering service at that time.

Re: What Happened?

SammyM — Sun, 18 Sep 2022 16:09:41 GMT

Hiya Guys,

I'm really sorry you had an issue with your connection, yesterday some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused.

Is everything working now?

Re: What Happened?

Rach1988 — Sun, 18 Sep 2022 17:22:39 GMT

No it isn't working for me

Re: What Happened?

SammyM — Wed, 21 Sep 2022 09:18:33 GMT

Hiya @Rach1988,

I'm really sorry for the delay in getting back to you, we are still rather chocka.

I'm sorry you are having an issue with your connection, I know what a hassle this is and the frustrations this causes.

I can see you have been in touch with our support team and we have an engineer due to attend tomorrow. The team will keep you updated here, but let me know how the visit goes.