topic Re: Help! - new to Plusnet - can't get internet in Broadband

Help! - new to Plusnet - can't get internet

9876543 — Fri, 09 Sep 2022 16:24:13 GMT

Router arrived today. Broadband said to be active. Phone line working. Have tried any and all devices in the house and cannot get connected to the internet. Have tried and retried all physical and digital connections and troubleshooting. Laptop now says DNS server isn't responding. I have had to use my mobile hotspot all day to work. Help! Any ideas?

Re: Help! - new to Plusnet - can't get internet

Gandalf — Mon, 12 Sep 2022 16:33:19 GMT

Hi there,

I'm really sorry to see your broadband stopped working. From what I can see you phoned us and we arranged an engineer who got you up and running today. Is all okay now?

Re: Help! - new to Plusnet - can't get internet

9876543 — Mon, 12 Sep 2022 18:15:21 GMT

Hello there, yes, it appears that actually the service hadn't fully activated yet and it was overnight last night that it changed from BT to Plusnet internet. The engineer was great too.

Re: Help! - new to Plusnet - can't get internet

adamwalker — Thu, 15 Sep 2022 13:35:34 GMT

Thanks for getting back to us, I'm really glad to see everything is working now and please do get back in touch if there's anything else we can help with at all. - Adam