topic Re: 1st Missed Payment in Broadband

1st Missed Payment

Gilly-mac05 — Sun, 11 Sep 2022 12:05:42 GMT

Hi I have missed my payment for the first time since I took out my contract in December last year. I do not get paid till Wednesday so I won't be able to pay it till then. I am wondering if my internet will remain active until then?

Re: 1st Missed Payment

SpendLessTime — Sun, 11 Sep 2022 14:55:35 GMT

@Gilly-mac05 I would suggest that you phone Plusnet to ask them as staff are really behind on this forum (and all social media too) so if you want to know now then call in. Else the wait for staff here could be anything from 3 to 7 days (going by current answers from staff)

Re: 1st Missed Payment

Gandalf — Mon, 12 Sep 2022 17:04:27 GMT

Hi there,

Thanks for getting in touch! I can see you've since spoken with one of my colleagues over the phone but feel free to get back to me if you have further queries or there's anything else you'd need help with.