topic Re: DLM Reset in Broadband

DLM Reset

stewp — Tue, 30 Aug 2022 10:46:01 GMT

Hi,

I swapped out the Plusnet router and my sync speed has gone from 34999 to 39999. See attachment. How can I go out requesting a DLM Reset?

Thanks

Re: DLM Reset

stewp — Wed, 31 Aug 2022 09:19:31 GMT

I'm guessing my line has been banded for a while due to router/line or something? Can anyone from Plusnet help/comment please

Re: DLM Reset

Dan_the_Van — Wed, 31 Aug 2022 09:28:09 GMT

Hi @stewp

Have you checked your line performance https://speedtest.btwholesale.com/ make sure you perform the Additional Diagnostics as this reports your current IP Profile

You can report a fault here https://www.plus.net/help/report-a-problem/broadband/#broadband for ADSL/VDSL use the text service

Re: DLM Reset

adamwalker — Wed, 07 Sep 2022 11:07:07 GMT

Hi @stewp, sorry for us taking a long while to get back to you, I've just submitted a DLM reset for you and that should take effect within the next 24 hours. Please let us know how you get on.

Re: DLM Reset

stewp — Thu, 08 Sep 2022 12:37:08 GMT

Hi,

My ISP change went through today. I tried multiple times to get on touch with PLUSNET the week before I decided to move ISP and during the process. Unfortunately we ran out of time and we never got a suitable deal over the line. Twice I was sent a good deal which I would have accepted, but both times PLUSNET told me these deals had expired when I called within a day or 2.

I realize this was a separate issue, but it's took nearly 2 weeks to get back to me. When I initially called PLUSNET, I was told that I would be essentially giving up an award winning service. I may come back to PLUSNET down the road as the connection etc had been great for the past 9 years, but recently I feel like the customer service has failed at every turn.

Thanks, Stewp.

Line stats incase anyone cares:

Bottom 2 is the PLUSNET Hub One

I then changed to a TPlink VR600 as PLUSNET would not send me a replacement hub.

Final speed test is new ISP.

Re: DLM Reset

adamwalker — Thu, 08 Sep 2022 13:01:31 GMT

Thanks for the update @stewp and I'm sorry to see that you're moving on. You've got to do what's right for you and please do shout up if there's anything else I can help with.