topic Re: Replacement Router Problem in Broadband

Replacement Router Problem

Grange — Tue, 06 Sep 2022 15:02:27 GMT

Since having my router replaced a few weeks ago my wifi has been dropping out on a regular basis. Also the speed is now poor in general.

The Open Reach engineer also change the phone socket into which the router is plugged to one that includes the line splitter.

Any suggestions on where to go with this?

I have tried all the usual things, reboot, reset etc all to no avail/

Re: Replacement Router Problem

Baldrick1 — Tue, 06 Sep 2022 15:22:31 GMT

@Grange Welcome to the Plusnet Community Forum.

The question has to be whether it is the new hub or the new master socket that's causing the fault. If it's the latest type with a clip on filter section it would be helpful if you could remove this. In the back you will see the Test socket.. Can you plug the filter that came with your new hub in here and connect it to the hub DSL cable to see if this fixes the problem. Note that any wired extensions will not work when you are connected in this mode.

These sockets can be problematic if the back box is screwed down tight on to an uneven surface.

Let us know how you get on.

Re: Replacement Router Problem

Grange — Tue, 06 Sep 2022 16:24:35 GMT

Thank you for your reply,

I have now taken off the main socket faceplate and plugged the splitter directly into the back socket.

I will leave it for a while to see if any improvement occurs.

Re: Replacement Router Problem

Anonymous — Tue, 06 Sep 2022 16:51:37 GMT

@Grange wrote:

Since having my router replaced a few weeks ago ...

1) What was the reason for replacing the old router ?

2) If the old router still works, do you still have it, and if so do the current problems go away if you use it ?

3) What make and model was the old router ?

Re: Replacement Router Problem

Grange — Tue, 06 Sep 2022 17:42:33 GMT

Thank you for your reply

The old router was hit by a short in my electrical system that tripped the breaker but not before frying the router,

THe o;d router is no longer working in any way, No idea of model

Re: Replacement Router Problem

Gandalf — Mon, 12 Sep 2022 13:19:35 GMT

Hi there,

Are things okay now or are you still having issues?