topic Re: Broadband not working properly in Broadband

Broadband not working properly

neildan211184 — Fri, 02 Sep 2022 08:09:32 GMT

Hi there. I upgraded from standard broadband to the highest package. Since yesterday at 8.00PM, I've had no internet. The light stays on orange and no broadband light flashes or stays on red. I've done factory resets, I've done everything and yet no joy.

What could be the issue?

Re: Broadband not working properly

Baldrick1 — Fri, 02 Sep 2022 08:54:07 GMT

@neildan211184 Welcome to the forum.

Possibly a coincidental fault or a configuration error. Report a fault using the mobile phone bot. See. https://www.plus.net/help/report-a-problem/

Re: Broadband not working properly

Gandalf — Thu, 08 Sep 2022 08:11:25 GMT

Hi there,

I'm really sorry to see you're having connection problem after upgrading.

I can see we have an engineer arranged to visit you on 12.09.22 between 8am to 1pm.

Fingers crossed they can sort this for you. Let me know how you get on.