topic Re: Upgraded but download speed still the same in Broadband

Upgraded but download speed still the same

berlinmackem — Mon, 22 Aug 2022 20:56:57 GMT

Just upgraded to the Unlimited Fibre Extra package (43-48 Mb) and told to expect a minimum of 39 Mb.
Had the package for just over a week now, tested it several times, and never managed to exceed 30 Mb.

Any help or pointers appreciated.

TIA.

Re: Upgraded but download speed still the same

SammyM — Fri, 26 Aug 2022 14:54:33 GMT

Hiya @berlinmackem,

I'm really sorry you are experiencing an issue with your speed, I can imagine how frustrating it can be when you are expecting an improvement that doesn't happen.

I'm sorry for the delay in getting back to you, we are more chocca than usual and it's taking longer than I would like to get back to you guys.

I want to get to the bottom of this and get it sorted!

I can see the speed is defo below what it should be and my tests are not highlighting the cause.

I just wanted to check if you use the landline? and if so, have you heard any noise on the line?

Re: Upgraded but download speed still the same

berlinmackem — Fri, 26 Aug 2022 14:59:36 GMT

Hi SammyM.

Thanks for the reply.

No, I don't use the line as a landline - so no idea if there's any noise...!

Re: Upgraded but download speed still the same

SammyM — Fri, 26 Aug 2022 15:14:21 GMT

Not a problem, I have performed a test on it and its not flagging anything up there either.

Is the router in the master telephone socket or an extension?

Re: Upgraded but download speed still the same

berlinmackem — Fri, 26 Aug 2022 15:23:45 GMT

It's directly into the master socket.

Re: Upgraded but download speed still the same

SammyM — Fri, 26 Aug 2022 15:29:52 GMT

Awesome and what kind of front plate does your master socket have?

Re: Upgraded but download speed still the same

berlinmackem — Fri, 26 Aug 2022 15:43:18 GMT

Not entirely sure what you mean, but...

Re: Upgraded but download speed still the same

SammyM — Fri, 26 Aug 2022 15:51:27 GMT

Awesome, you are a star

Are you able to unscrew the front plate and plug the microfilter in the test socket behind?

Re: Upgraded but download speed still the same

berlinmackem — Fri, 26 Aug 2022 15:59:08 GMT

I can give it a try, but aside from the aesthetics and not wanting that to be the 'permanent solution', this is a rental property so I also don't want to be messing around too much!

Re: Upgraded but download speed still the same

berlinmackem — Fri, 26 Aug 2022 16:04:23 GMT

Now done that, but doesn't make any difference to speed.

Re: Upgraded but download speed still the same

MisterW — Fri, 26 Aug 2022 16:14:35 GMT

and not wanting that to be the 'permanent solution'

It's not a permanent solution. It's a useful step in testing, it isolates any internal wiring which is not the responsibility of Openreach. So if an engineer is called, then it means that there is no possibility of the fault being due to an internal wiring problem and your being charged for the visit.

Re: Upgraded but download speed still the same

berlinmackem — Wed, 31 Aug 2022 20:17:50 GMT

Hi SammyM.

As per your request last Friday, I did remove the plate and plug it directly into the socket, but still no improvement.

Anything further you can suggest, please?

Re: Upgraded but download speed still the same

berlinmackem — Thu, 01 Sep 2022 14:10:19 GMT

Hi SammyM.

As per your request last Friday, I did remove the plate and plug it directly into the socket, but still no improvement.

Anything further you can suggest, please?

Re: Upgraded but download speed still the same

Anonymous — Thu, 01 Sep 2022 14:21:56 GMT

Hey @berlinmackem

You are more likely to catch someone's attention on this forum by putting an @ symbol before their username.

for example @SammyM

Re: Upgraded but download speed still the same

berlinmackem — Thu, 01 Sep 2022 14:29:27 GMT

Hi @SammyM

As per your request last Friday, I did remove the plate and plug it directly into the socket, but still no improvement.

Anything further you can suggest, please?

Re: Upgraded but download speed still the same

berlinmackem — Thu, 01 Sep 2022 14:29:57 GMT

@Anonymous thank you for the help! #newbie

Re: Upgraded but download speed still the same

LaurenB — Fri, 02 Sep 2022 16:01:42 GMT

Hiya @berlinmackem, I've just put a DLM reset through on your line and it looks like the sync speed has now increased. Can you let me know how things are?

Re: Upgraded but download speed still the same

berlinmackem — Fri, 02 Sep 2022 16:09:46 GMT

@LaurenB - you're a star. Speed now up to around 50. Thank you so much for your help! 😉

Re: Upgraded but download speed still the same

LaurenB — Fri, 02 Sep 2022 16:41:57 GMT

Ah fab! Thanks for letting me know

Just get back to us if you have any further queries at all.