topic Static IP address lost in Broadband

Static IP address lost

iflo — Mon, 29 Aug 2022 13:21:33 GMT

Hi there,

I've had this happen a few times recently where my modem drops and when it reconnects my static IP address is no longer there.

I've had the same static address with PlusNet for a very long time and rely on it for connecting to work PCs etc.

Any chance you can stick it back to the correct IP please?

Many thanks

Re: Static IP address lost

TheMightyAJ — Mon, 05 Sep 2022 11:25:21 GMT

Hey @iflo,

I'm really sorry to hear this has been happening and I apologise sincerely for the time it's taken to get back to you on this. I've had a look into this today with a colleague and we believe we've found the cause of the problem. We've made a couple of adjustments now which should fix the static IP address, you'll just need to reboot the router on your end.

Please let me know if it fixes it or not and I'll be happy to help should any further problems occur

Re: Static IP address lost

iflo — Wed, 07 Sep 2022 08:39:27 GMT

Hi TheMightyAJ,

Thanks for sorting that out - I have rebooted and can see my old IP address again.

Much appreciated!

Re: Static IP address lost

Gandalf — Mon, 12 Sep 2022 13:41:15 GMT

Excellent! Let us know if there's anything else you'd need help with