topic Re: No broadband service in Broadband

No broadband service

robgroomcbr — Sat, 27 Aug 2022 17:19:58 GMT

I have had no connection since 11:30 this morning in Waterlooville, Hampshire.
Is there an issue that plusnet don't know about?

Re: No broadband service

Mustrum — Sat, 27 Aug 2022 20:01:38 GMT

Why are you posting duplicate threads?

You would be better off reporting a fault.

Moderators Note

Duplicate post removed

Re: No broadband service

robgroomcbr — Sat, 27 Aug 2022 17:25:55 GMT

I have been trying all day but no answer

Re: No broadband service

Mustrum — Sat, 27 Aug 2022 17:30:29 GMT

Have a read of the Help section.

Is your phone line working?

https://www.plus.net/help/report-a-problem/broadband/

Re: No broadband service

SpendLessTime — Sat, 27 Aug 2022 17:36:31 GMT

@robgroomcbr if you want a member of staff to help, it will be much quicker to phone Plusnet. These forums are very much understaffed so any live issue is best dealt with by phoning in.

Re: No broadband service

Mustrum — Sat, 27 Aug 2022 17:43:02 GMT

Or texting as per my link!

Re: No broadband service

robgroomcbr — Sat, 27 Aug 2022 17:46:47 GMT

I don't have a phone line.
The router is solid orange and there's a red flashing b symbol.
I have switched router off, left it for an hour , still not working, I have also done a factory reset that didn't fix anything.

Re: No broadband service

RealAleMadrid — Sat, 27 Aug 2022 19:06:55 GMT

@robgroomcbr You do have a phone line, unless you are on FTTP. Perhaps you don't have a phone to connect to it. You appear to have line fault, do you have a mobile phone? If so why not try the text fault reporting method as advised by @Mustrum in message #4

Quickest way - troubleshoot by text

Text HELP followed by your landline number to 07800008121.
e.g. HELP 01234567891
(charges may apply at your standard rate)

We’ll run tests on your connection to find out what’s going on
If you need an engineer, we’ll text you in 15 mins to book a slot
If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem
Service available Mon-Sun: 8am to 8pm
Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open

Re: No broadband service

robgroomcbr — Sat, 27 Aug 2022 20:58:11 GMT

I have never had a landline and do not know what the number would be.
Is there any way of finding this info ?

Re: No broadband service

Mustrum — Sat, 27 Aug 2022 21:09:30 GMT

You could look in the member centre, look at the email PN sent you at the start of the contract, or borrow/buy a phone and ring 17070 which will announce your number.