topic Re: Speed very slow in Broadband

Speed very slow

50tifudog — Thu, 25 Aug 2022 12:01:35 GMT

For sever days I have been experiencing speeds of 3.3mbs and slower….

please advise, you are currently not full filling your contractual speeds and I clearly have the right to withhold payment/ cancel my contract?

Re: Speed very slow

Baldrick1 — Thu, 25 Aug 2022 12:27:40 GMT

@50tifudog Welcome to the forum.

Your Internet speed is not constantly monitored by Plusnet. If you have a problem then it has to be reported.

Is your landline working? If not then report a phone fault as that will be the cause of the slow broadband.

See here for the easy way to report your problem: https://www.plus.net/help/report-a-problem/

Re: Speed very slow

50tifudog — Thu, 25 Aug 2022 12:34:11 GMT

I do not use the landline…(dont own a phone to utilise this facillity) I refuse to be put on hold for endless minutes…

I have follwed all the faq advise (resetting router etc etc) conducted several of the plusnet suggested speed tests and a web based one i found..all return a constant 3.3…

really not good enough, quite why there is no email option is beyond puzzling.

If this issue is not resolved I will clearly exercise my right to leave and move to-a more reliably speedy service provider

Re: Speed very slow

Baldrick1 — Thu, 25 Aug 2022 12:40:11 GMT

@50tifudog

If you read the help page that I referenced above it will tell you that you can get your line tested and if necessary remedial action started by simply sending a text message.

As an aside, if there is a problem with the Openreach infrastructure then unless you move to full fibre or an independant cable company (should one operate in your area), all that will happen is that the fault will move with you.

Re: Speed very slow

50tifudog — Thu, 25 Aug 2022 12:44:14 GMT

I have no idea what my “land line” number is! And Im not sure about you patronising tone!

Re: Speed very slow

Baldrick1 — Thu, 25 Aug 2022 13:26:15 GMT

@50tifudog

Actually I was trying to help you. If you log into your account it will tell you your landline number.

Re: Speed very slow

adamwalker — Tue, 30 Aug 2022 13:45:58 GMT

Hi @50tifudog,

I'm sorry about the issue with your connection speeds, I've just checked your account and see you've reported a fault with us so thanks for that. We've got an engineer visit booked in for next week so I'll make sure we follow things up with you as soon as we can after that.