topic Re: Static IP in Broadband

Static IP

knewmans1 — Fri, 19 Aug 2022 13:28:20 GMT

I'm trying to set my IP to be static. There is no option on the Add-ons page where its meant to be according to the help pages.

How do I manage this?

Thanks

Ken

Re: Static IP

Baldrick1 — Fri, 19 Aug 2022 13:44:12 GMT

@knewmans1 Welcome to the forum.

You either ring in or wait to see if this post is picked up by a Plusnet staffer.

Re: Static IP

Mav — Sat, 20 Aug 2022 07:39:04 GMT

@knewmans1

Did you reach this page once logged in?

Re: Static IP

knewmans1 — Sat, 20 Aug 2022 08:21:35 GMT

Yes but the static IP option isn't there. Rang CS and they couldn't do it and were to ring me back and didn't.

Re: Static IP

Gandalf — Mon, 22 Aug 2022 15:44:57 GMT

Hi there,

You able to post up a screenshot of what you're seeing in the Add-Ons page?

From what I can see the option to add a static IP looks to be there.

Re: Static IP

knewmans1 — Tue, 23 Aug 2022 08:26:10 GMT

Hi Gandalf

Addons and Connection details. On the connection I'm sure it said dynamic for the IP addess previously. My contract was renewed recently. I'm sure in previous years/contracts I've had a static IP.

Ken

Re: Static IP

Gandalf — Tue, 23 Aug 2022 08:37:35 GMT

Hi Ken,

Ah sorry you do have a static IP but it was added so long ago in 2004 before the AddOns page was created.

If you go to a website like this one you should be able to find out what the IP is.

Re: Static IP

knewmans1 — Tue, 23 Aug 2022 08:54:20 GMT

Gandalf

Not the 80.229.249.141 I was expecting. All I want to do is access my NAS from outside my LAN.

Ken

Re: Static IP

Gandalf — Tue, 23 Aug 2022 10:01:35 GMT

Hi Ken,

Are you checking your IP while on a VPN or a different internet connection?

Re: Static IP

knewmans1 — Wed, 24 Aug 2022 09:55:25 GMT

Gandalf

Good call VPN on. Finds correct IP with it off. Still can't get at the NAS from outside LAN though.

Ken

Re: Static IP

Gandalf — Wed, 24 Aug 2022 10:00:43 GMT

Ah glad that your static IP is working.

I've never tried to access a NAS from the wider web so that's not really something I can help you with, but maybe someone from the Community with more experience might be able to help you with that.

Re: Static IP

MisterW — Wed, 24 Aug 2022 10:04:29 GMT

Still can't get at the NAS from outside LAN though.

@knewmans1 depending on the NAS , it's likely that you'll need to configure some port forwarding on the router.

What NAS is it ?

Re: Static IP

knewmans1 — Wed, 24 Aug 2022 11:07:46 GMT

Hi MisterW

Its a Synology, DSM7.1. I've done port forwarding both manually and letting the NAS do it. From inside the LAN I can use QuickConnect, the Synology DDNS and the static IP to access the NAS. From outside QuickConnect works but not the DDNS or the static IP.

I'm doing something stupid somewhere.

Ken

Re: Static IP

MisterW — Wed, 24 Aug 2022 11:19:47 GMT

@knewmans1 never actually used one I'm afraid but according to this https://kb.synology.com/en-au/DSM/tutorial/Quick_Start_External_Access it looks like it uses port 5000 for http and 5001 for https access.

So ports 5000 or 5001 will need to be forwarded to the NAS.

When trying to access it remotely , you will need to add the port to the url e.g <DDNS or static ip>:5001

Re: Static IP

knewmans1 — Wed, 24 Aug 2022 11:24:51 GMT

No dice unfortunately

Re: Static IP

MisterW — Wed, 24 Aug 2022 11:50:41 GMT

In that case , I'm afraid it looks like we need someone with direct experience of the Synology NAS.

Re: Static IP

Champnet — Wed, 24 Aug 2022 12:14:28 GMT

@knewmans1 Might be helpful to ask or look around here :

https://community.synology.com/enu