topic Unlimited Fibre Extra Not Giving Correct Speeds in Broadband

Unlimited Fibre Extra Not Giving Correct Speeds

Rashaun29 — Tue, 16 Aug 2022 00:15:46 GMT

Hello Plusnet team,

I recently joined Plusnet again as I was with another broadband company and decided to come back because of this same issue.

The issue I'm having is I'm suppose to get getting between 69-72mbps with the Unlimited Fibre Extra package and not getting close. At the moment I'm only getting 43mbps and 15 upload which is not even the minimum speeds.

Is there a fix for this or do I need a engineer to come out because when I first joined Plusnet in 2015 I was getting minimum 70/20 and not getting anywhere near that.

Thank you

Re: Unlimited Fibre Extra Not Giving Correct Speeds

MillerJones — Tue, 16 Aug 2022 12:39:03 GMT

You should give Plusnet a call it can be slower when first switching but not that low.

It's either an issue or the method you are using to test is the problem.

Re: Unlimited Fibre Extra Not Giving Correct Speeds

EmilyD — Sat, 20 Aug 2022 09:58:54 GMT

Hi @Rashaun29,

I’m so sorry for how long it’s taken to get back to you! We’re quite busy right now, so it’s taking longer than we’d usually like to get back to customers.

I'm sorry that your speed has been lower than expected and for any inconvenience that this has caused you. I can see that you've since had an engineer visit and the engineer fixed a fault. Is your speed now as you'd expect it or are you still having any problems?