topic Re: Been banded again in Broadband

Been banded again

zpeterk — Mon, 25 Jul 2022 11:44:25 GMT

Is there any particular reason why my line keeps getting banded?

Re: Been banded again

jab1 — Mon, 25 Jul 2022 11:51:39 GMT

Most likely because there is something wrong with it.

Re: Been banded again

adamwalker — Thu, 28 Jul 2022 09:49:27 GMT

Hi @zpeterk I've just had a look into this for you and have put a DLM reset through as line tests don't show any obvious issues. It should take effect within the next 24 hours, let us know how things go.

Re: Been banded again

zpeterk — Tue, 02 Aug 2022 11:34:01 GMT

Thanks Adam

After reset I was getting A LOT of resyncs I think it has gone back to being banded again.

Re: Been banded again

jab1 — Tue, 02 Aug 2022 11:43:02 GMT

@zpeterk Sounds like further investigation is required?

Re: Been banded again

Gandalf — Tue, 02 Aug 2022 12:26:20 GMT

Yeah looking at the connection graph below, there does seem to be an underlying issue.

Line tests aren't showing the cause for this so we'd likely need to arrange an engineer visit to investigate further, but first is your router plugged into the master telephone socket with no extension cabling between the socket and router?

If that's the case, when could you be available for a visit? The engineers are available weekday timeslots (and occasionally Saturday's) of 8am to 1pm or 1pm to 6pm.

Re: Been banded again

zpeterk — Thu, 04 Aug 2022 11:49:35 GMT

Modem is plugged directly in to master socket, there are no extensions or telephones connected at all.

I can be at home as required with notice.

Re: Been banded again

pvmb — Sun, 07 Aug 2022 17:50:59 GMT

@jab1 wrote:

Most likely because there is something wrong with it.

It ain't necessarily so ? 🤔

P.S. My ADSL line is "banded", but there isn't anything wrong with it.

Re: Been banded again

RealAleMadrid — Sun, 07 Aug 2022 18:38:41 GMT

@pvmb Looking at message #6 there is definitely something wrong with that line. It's been banded because it's rubbish, your own situation may well be different and the line functions Ok with banding in place.

Re: Been banded again

Gandalf — Mon, 08 Aug 2022 14:50:03 GMT

@zpeterk wrote:

Modem is plugged directly in to master socket, there are no extensions or telephones connected at all.

I can be at home as required with notice.

Okay, I've booked the engineer visit for this Wednesday 10th August between 8am to 1pm.

Let me know how you get on.