topic Re: Broadband not yet activated in Broadband

Broadband not yet activated

karthikvenkat — Fri, 05 Aug 2022 22:33:48 GMT

When I placed order for a new Broadband on the 20th July, I was told that my connection will become active on 3rd August.

Then the very next day I got an email stating that it could be upto 5th August.

I was told that the hub/router will be sent just one day before Broadband is activated.

The hub/router was received on 2nd August. However still there is no text / email about the order being activated.

Have been trying to reach customer support but even after waiting for an hour am unable to speak to anyone.

Am totally unhappy with the delay since I had to miss out on working from home. I would like to cancel my order, since am away for the next weeks on holiday and even If plusnet is going to activate it tomorrow I will be out of the country for the next 3 weeks to check / use the connection and will end up paying for the broadband unnecessarily. The customer service is also pretty poor. I would like to cancel the order please. Can someone help how do I do this without talking (waiting) to the customer care ?

Re: Broadband not yet activated

jab1 — Sat, 06 Aug 2022 05:11:41 GMT

@karthikvenkat Welcome to the forums. If you have the Hub, have you tried plugging it in and seeing if it works? - the activation email sometimes 'go missing'.

Re: Broadband not yet activated

Baldrick1 — Sat, 06 Aug 2022 08:19:25 GMT

@karthikvenkat wrote:

I would like to cancel the order please. Can someone help how do I do this without talking (waiting) to the customer care ?

The only other option is by post, see https://www.plus.net/help/legal/cancellation-policy/

However, the 'free' cancellation perioad starts on the day that you sign up, not the go live day, Consequently I'm afraid that if you cancel now you will be hit with a big early cancellation charge bill.