Constant Disconnection / Reconnection

Robert88 — Fri, 29 Jul 2022 10:25:38 GMT

Me again

Continuing from the previous thread

https://community.plus.net/t5/Home-Phone/Constant-internet-interruptions-since-switching-to-Plusnet-Phone/td-p/1873212

After the banding was removed, Internet was fine for weeks, high speeds no drops etc. but recently after coming back from a week away there's a new problem

Basically the internet connection is constantly disconnecting and then reconnecting moments later at a completely different speed, anywhere between 10Mbps and 500Kbps, the disconnects happen sometimes 10+ times before stopping and staying on a specific speed that's anywhere between the above speed, and stay that way for about a day, during these errors the router itself is not flashing orange or seemingly being reset

Manually resetting the router does nothing

Doing the automated line checker service tells me there is no fault

Quiet line test is silent

All the usual testing procedures Plusnet recommends does nothing

Here are the router stats between 2 random disconnect / reconnects, moments apart

6. Data rate:	910 / 9125
7. Maximum data rate:	18442 / 9136
8. Noise margin:	7.7 / 6.1
9. Line attenuation:	21.1 / 41.3
10. Signal attenuation:	21.1 / 39.5

6. Data rate:	882 / 2539
7. Maximum data rate:	17716 / 9352
8. Noise margin:	3.9 / 22.5
9. Line attenuation:	21.0 / 41.0
10. Signal attenuation:	21.0 / 39.9

Re: Constant Disconnection / Reconnection

Robert88 — Fri, 29 Jul 2022 11:04:28 GMT

Accidental repost, ignore / delete

Thanks

topic Constant Disconnection / Reconnection in Broadband

Constant Disconnection / Reconnection

Re: Constant Disconnection / Reconnection