topic Re: FTTC: Profile/SNR change? in Broadband

FTTC: Profile/SNR change?

jeffers — Sun, 17 Jul 2022 12:08:22 GMT

Not sure if this is something that Plusnet can do but.. my FTTC line is currently sync'd at 70Mbit. Its super stable (current 18d uptime was only interrupted by a power cut) but according to my modem stats (using Hub 2 in bridge mode) my current line speed is higher than the "max attainable" (~67Mbit). I guess if I were to reboot the modem my sync speed would drop to this level. Are PN able to change the profile or target SNR to eek more speed out of it? The line seems to be much more stable than most.

Re: FTTC: Profile/SNR change?

adam945 — Wed, 20 Jul 2022 09:11:25 GMT

Good morning @jeffers

so when it comes to FTTC, we can't actually make any changes to the SNR on the line, though we can modify the line's stability profile

Re: FTTC: Profile/SNR change?

jeffers — Wed, 20 Jul 2022 16:55:10 GMT

thanks @adam945 , what are the options? I assume I'm on whatever the default is; is there a quicker one which I could try for a few weeks?

Re: FTTC: Profile/SNR change?

adam945 — Wed, 20 Jul 2022 17:24:02 GMT

Thanks for getting back to me, so we could potentially change the current "stable" profile to "standard" through BT Wholesale, reducing the SNR and potentially increasing your speed.

If you'd like to give that a go, let me know. To be honest though, it does look like the line is performing within expectations at the minute

Re: FTTC: Profile/SNR change?

jeffers — Wed, 20 Jul 2022 17:32:39 GMT

thanks @adam945 ; yeah, if you could get me swapped over to the "standard" profile that would be great. I have some monitoring on the line stats so will keep an eye on it

Re: FTTC: Profile/SNR change?

jeffers — Fri, 22 Jul 2022 10:30:16 GMT

Not sure if youre around @adam945 (or any other PN staff) but could this be changed over?

Re: FTTC: Profile/SNR change?

adam945 — Mon, 25 Jul 2022 12:20:00 GMT

Apologies for the delayed response @jeffers

That's all been sorted out for you, the order should complete by tomorrow, so going forward you may see a slight increase in your downstream speeds.