topic Re: Broadband connection in Broadband

Broadband connection

Bonnieboo72 — Fri, 10 Jun 2022 15:35:35 GMT

Hi I’m in sheerness Kent and yet again the broadband keeps dropping out this is becoming a regular thing now with plus net I can’t wait for my contract to end and as I’m writing this it’s dropped again

Re: Broadband connection

Mustrum — Fri, 10 Jun 2022 16:55:58 GMT

Why not report a fault and get it fixed?

If you have a faulty line moving to another supplier won't fix a fault.

Re: Broadband connection

Gandalf — Mon, 13 Jun 2022 12:49:35 GMT

Hi there,

I'm really sorry to see your broadband's dropping.

I've tested your line and the tests are showing what's known as an "Impairment in copper joint detected most likely close to customer premises" so I'd like to arrange an engineer visit to get that fixed. When would you be available for a visit? Openreach engineers work weekdays 8am to 1pm, or 1pm to 6pm.

Re: Broadband connection

Bonnieboo72 — Wed, 20 Jul 2022 16:24:13 GMT

My internet keeps dropping out

Re: Broadband connection

adamwalker — Wed, 20 Jul 2022 16:40:14 GMT

Hi there, I'm sorry to see that's still a problem. I've just tested your line again and we're still seeing signs of a line fault, please let us know your availability as per what @Gandalf mentioned in his last response and we'll get an appointment arranged for you.